Employee Assistance Program Clinical Coordinator

UC Health • Cincinnati, OH

4d

About The Position

The Employee Assistance Program (EAP) Clinical Coordinator coordinates the daily clinical and administrative operations of UC Health’s EAP and serves as a key member of the client services team. The role supports intake, triage, scheduling, referrals, and ongoing client service, with a strong commitment to confidentiality, privacy, and ethical conduct. The coordinator assesses client needs, supports appropriate and timely access to services, and helps maintain effective relationships with clinicians, referral sources, community organizations, and clients. The role also supports EAP outreach, marketing, reporting, office operations, and the broader Employee Well-Being Services team.

Requirements

• Bachelor's degree in Mental Health, Psychology, Counseling, Sociology, Human Services, Neuroscience, or Public Health.
• 1–2 years of equivalent experience.

Nice To Haves

• BSW/LSW preferred.
• 3–5 years of equivalent experience preferred.

Responsibilities

• Manage EAP intake by responding to phone and email inquiries, scheduling appointments with appropriate clinicians, answering practice-related questions, and assisting clients through intake.
• Assess client presenting situations, complete mental health screenings, and triage needs to ensure appropriate and timely services.
• Identify patient physical limitations and deploy interventions when necessary.
• Identify safety or risk concerns during client calls and in-person interactions and consult with the clinical team as appropriate.
• Respond promptly and accurately to referral-source requests, outreach requests, and urgent client needs.
• Manage intake paperwork and ensure EHR files are accurate and complete.
• Coordinate clinician schedules and assist with appointment management.
• Connect employees with community referrals and resources and maintain relationships with external referral sources.
• Provide EAP utilization metrics to the Clinical Supervisor and Manager.
• Assist with planning and facilitating EAP-sponsored training and outreach activities.
• Provide population-appropriate communication and clear service instructions, responding appropriately to unique psychological, cultural, or religious needs.
• Recognize and appropriately respond to signs or symptoms of abuse or neglect.
• Coordinate appointment reminders, cancellations, and rescheduling requests.
• Assist with EHR system administration and maintenance.
• Maintain a clean, private, safe, and operational office environment, including office equipment and supplies.
• Prepare reports and PowerPoint presentations to support departmental needs.
• Maintain records and provide billing recaps for billed EAP services.
• Monitor the EAP supply budget.
• Perform general administrative and clerical duties, including filing, photocopying, transcribing, faxing, and emailing.
• Attend mandatory staff meetings and training as directed and follow applicable practices, policies, and procedures.
• Promote EAP services, develop new partnerships, and maintain relationships with referral sources and community organizations to support growth of the referral base.
• Conduct appropriate follow-up and engagement with referral sources.
• Edit and publish clinician-written blogs and communications as directed.
• Create marketing and communication materials, including brochures, flyers, and social media content related to Employee Well-Being and EAP services.
• Collaborate with external organizations to support a high level of client service.
• Support the Employee Well-Being Services team by performing other duties assigned by the Clinical Supervisor and/or Department Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level