Employee Assistance Program-Clinical Counselor (Shifts Include Weekend Coverage)

CVS Health•Work At Home-Connecticut, NV

1d•$54,095 - $155,538•Remote

About The Position

Aetna Mental Well-being is building a unified, technology-enabled Employee Assistance Program (EAP), Resources for Living. The EAP Clinical Counselor provides members nationwide with timely mental health support through video, live chat, or phone, including immediate 24/7 access. The role provides counseling and informational services, coordinates resources to support care and lifestyle management, and assesses members’ clinical needs using appropriate clinical tools. This position is fully remote in the USA and operates within a 24/7 call center. Schedules may fall outside typical business hours, are established to meet business and coverage needs, and may change over time through a shift-bid process that occurs at least annually. Weekend and holiday coverage is expected.

Requirements

At least 1 year of crisis intervention experience.
Valid, unrestricted independent professional behavioral health clinical license to practice in the state of residence; accepted licenses include LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist, or equivalent.
Availability for 24/7/365 call center coverage, including expected holiday coverage.
Experience facilitating positive patient or client behavior change.
Master’s degree in a behavioral health counseling profession.
A separate, distraction-free workspace in a room with a closing door to maintain member privacy.
Hardwired, reliable broadband or fiber internet, with home download speed of at least 400 Mbps and upload speed between 10 and 20 Mbps; DSL/satellite and cellular internet connections are not suitable.
A four-port modem set up by the internet provider, with the fourth port used for work internet.

Nice To Haves

Experience handling mental health, psychiatric care, family situations, and relationship concerns.
At least 1 year of EAP, behavioral health, or social services experience.
Experience working with diverse populations.
Familiarity with brief therapy models and motivational interviewing.
Call center work experience.
Ability to establish and maintain rapport quickly and develop a high level of customer trust.
Strong computer and literacy skills.

Responsibilities

Provide telephone-based assessment, triage, consultation, counseling, and informational services in a call center using clinical assessments, motivational interviewing, and solution-focused, short-term problem resolution.
Conduct risk, substance abuse, and mental health assessments and develop immediate action or safety plans based on urgency.
Apply knowledge of mental health and substance use levels of care to recommend appropriate care based on assessed needs.
Build rapport and collaborate with members to understand their needs and align with their theory of change.
Provide information about mental health, substance abuse, community treatment, and related programs, and help members connect with resources to alleviate stressors.
Collaborate with other professionals to support positive clinical outcomes and continuity of care.
Multitask by typing and documenting while speaking with members and using other call-handling tools.
Protect confidential member information and follow enterprise and EAP confidentiality policies.
Maintain accurate and complete documentation in accordance with risk management and regulatory requirements.
Maintain an independent behavioral health license in good standing in the state of residence, pursue professional development, and meet state licensure requirements.