Employee Assistance Program Clinical Coordinator

UC Health • Cincinnati, OH

1h

About The Position

The Employee Assistance Program (EAP) Clinical Coordinator coordinates the daily clinical and administrative operations of UC Health’s EAP. As a key member of the client services team, the coordinator supports intake, triage, scheduling, referrals, and ongoing client service. The role requires a strong commitment to confidentiality, privacy, and ethical conduct due to the sensitive nature of EAP services.

Requirements

• Bachelor’s degree in Mental Health, Psychology, Counseling, Sociology, Human Services, Neuroscience, or Public Health.
• 1–2 years of equivalent experience.
• Strong commitment to confidentiality, privacy, and ethical conduct.

Nice To Haves

• BSW/LSW preferred.
• 3–5 years of equivalent experience preferred.

Responsibilities

• Manage the EAP intake process, respond to phone and email inquiries, schedule appointments with appropriate clinicians, answer practice-related questions, and assist clients throughout intake.
• Assess clients’ presenting situations, complete mental health screenings, and triage needs to ensure appropriate and timely services.
• Identify patient physical limitations and deploy interventions when necessary.
• Identify safety or risk concerns during client calls and in-person interactions and consult the clinical team as appropriate.
• Respond to requests from referral sources, outreach requests, and urgent client needs promptly and accurately.
• Manage intake paperwork and ensure EHR files are accurate and complete.
• Coordinate clinician schedules and assist with appointment management.
• Connect employees with appropriate community referrals and resources and maintain relationships with external referral sources.
• Provide EAP utilization metrics to the Clinical Supervisor and Manager.
• Assist with planning and facilitating EAP-sponsored training and outreach activities.
• Provide population-appropriate communication and clear instructions about available services, recognizing and appropriately responding to unique psychological, cultural, or religious needs.
• Recognize and appropriately respond to signs or symptoms of abuse or neglect.
• Coordinate appointment reminders, cancellations, and rescheduling requests.
• Assist with administrative management and maintenance of the EHR system.
• Maintain a clean, private, safe, and operational office environment, including office equipment and supplies.
• Prepare reports and PowerPoint presentations to support departmental needs.
• Maintain records and provide billing recaps for billed EAP services.
• Monitor the EAP supply budget.
• Perform general administrative and clerical duties, including filing, photocopying, transcribing, faxing, and emailing.
• Attend mandatory staff meetings and training as directed.
• Understand and follow applicable practices, policies, and procedures.
• Support growth of the EAP referral base by promoting services, developing new partnerships, and maintaining relationships with referral sources and community organizations.
• Conduct follow-up and engagement with referral sources through appropriate outreach activities.
• Edit and publish clinician-written blogs and communications as directed.
• Create marketing and communication materials, including brochures, flyers, and social media content related to Employee Well-Being and EAP services.
• Collaborate with external organizations to support a high level of client service.
• Support the Employee Well-Being Services team by performing other duties as assigned by the Clinical Supervisor and/or Department Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level