On-Site Employee Assistance Program Clinical Counselor- CLT Airport Charlotte, NC

CVS Health•Charlotte, NC

6d•Onsite

About The Position

The Employee Assistance Program Clinical Counselor provides onsite behavioral health services to airline employees at the CLT Airport in Charlotte, North Carolina. Services include initial assessment and triage, short-term individual counseling, crisis intervention, referrals and care coordination, substance use assessment and case management, and consultation for managers and organizational partners. The counselor works with airline leaders, Union representatives, drug and alcohol team members, and other employee support partners to connect employees with appropriate resources and promote health, wellness, and psychological safety. The role also involves delivering workshops and training, supporting company events, providing critical incident stress debriefing when clinically appropriate, coordinating employee assistance benefits, and maintaining timely, accurate documentation in accordance with confidentiality, risk management, regulatory, and licensure requirements. The position is full-time, with 40 anticipated weekly hours.

Requirements

Current, unrestricted master's-level clinical license: LCSW, LMFT, Licensed Psychologist, or Licensed Clinical Professional Counselor (LCPC).
An LCPC must also hold CEAP certification or a qualifying national substance-use credential: NAADAC/NCC AP NCAC I, NCAC II, or MAC; IC&RC ICADC or ICAADC; or NBCC MAC.
At least 2 years of substance abuse treatment and assessment experience, and SAP certification or willingness to become SAP certified.
CISM training or certification, or willingness to become CISM certified.
At least 3 years of direct clinical experience in a variety of settings.
Master's degree in behavioral health.

Nice To Haves

Experience as an onsite EAP Counselor at a large company or organization within an EAP, wellness, or medical setting.
Familiarity with work-related issues and working with Unions.
Expertise in workplace-related stress in a corporate environment.
Strong intercultural expertise, particularly in a corporate environment.
Familiarity with workplace violence assessments, prevention, and post-incident recovery.
Certified Employee Assistance Professional (CEAP).
Ability to work effectively and collaboratively as part of a multidisciplinary team with onsite resources.
Experience collaborating with HR and management on employee wellness initiatives.
Strong teamwork and collaboration skills.
Ability to deliver trainings effectively to employees.
Strong written and verbal communication and customer service skills.
Strong organizational and documentation skills.
Ability to respond to plan sponsor needs in a timely manner.

Responsibilities

Provide onsite consultation, counseling, and informational services to airline employees.
Conduct initial assessments and triage for mental and behavioral health services.
Provide short-term individual counseling for mental and emotional disorders, addictions, lifestyle management, and work-life concerns.
Refer employees to appropriate treatment or a higher level of care based on clinical assessment, including EAP, insurance, emergency behavioral health services, and community resources.
Promote and refer employees to available company support benefits; coordinate the RFL benefit and maintain knowledge of EAP offerings.
Partner with managers, Union representatives, drug and alcohol team members, and local contacts to support employees at the work site.
Conduct workshops, panel discussions, and training seminars on health enhancement topics using approved materials.
Support company events such as health fairs as needed.
Provide critical incident stress debriefing through group and individual sessions following traumatic events when requested and clinically appropriate.
Provide management consultation to managers, Union representatives, and other leaders, including assistance with formal referrals related to workplace issues.
Complete formal substance use assessments, treatment referrals, and case management for non-DOT and DOT-covered employees.
Attend appropriate internal and external meetings with clinical teams, airline employees, and representatives.
Maintain current licensure in good standing, meet state licensure requirements, and pursue professional development.
Collaborate with professionals to support positive clinical outcomes and continuity of care.
Protect member confidentiality and comply with enterprise and EAP confidentiality policies.
Maintain complete and accurate documentation that meets risk management and regulatory requirements and submit it routinely and on time.