On-Site Employee Assistance Program Clinical Counselor- CLT Airport Charlotte, NC

CVS Health • Charlotte, NC

5d • Onsite

About The Position

CVS Health is hiring an on-site Employee Assistance Program Clinical Counselor to provide behavioral health services to airline employees at CLT Airport in Charlotte, North Carolina. The counselor provides assessments, brief counseling, crisis intervention, care coordination, and management consultation, collaborating with organizational leaders and employee support partners to connect employees with appropriate resources and support workplace health, wellness, and psychological safety.

The role includes short-term counseling, referrals and benefit coordination, consultation with managers and union representatives, employee training and workshops, critical incident support, and substance-use assessment and case management. The counselor maintains licensure, professional development, confidentiality, and accurate, timely documentation. This is a full-time position with an anticipated 40-hour workweek. It is eligible for CVS Health’s comprehensive benefits package and may also be eligible for a bonus, commission, or short-term incentive program.

Requirements

• Current, unrestricted clinical license as a master's-level mental health professional; accepted licenses include LCSW, LMFT, Licensed Psychologist, or Licensed Clinical Professional Counselor (LCPC).
• An LCPC must be accompanied by CEAP certification or a national alcohol/drug counselor credential: NAADAC/NCC AP NCAC I, NCAC II, or MAC; IC&RC ICADC or ICAADC; or NBCC MAC.
• At least 2 years of substance-abuse treatment and assessment experience.
• Must be SAP certified or willing to become SAP certified.
• CISM training or certification, or willingness to become CISM certified.
• At least 3 years of direct clinical experience in a variety of settings.
• Master's degree in behavioral health.

Nice To Haves

• Experience as an on-site EAP counselor at a large company or organization in an EAP, wellness, or medical setting.
• Familiarity with work-related issues and working with unions.
• Expertise in workplace-related stress in a corporate environment.
• Strong intercultural expertise, particularly in a corporate environment.
• Familiarity with workplace-violence assessments, prevention, and post-incident recovery.
• Certified Employee Assistance Professional (CEAP).
• Ability to work effectively as part of a multidisciplinary team and collaborate with on-site resources.
• Ability to collaborate with HR and management on employee wellness initiatives.
• Strong teamwork and collaboration skills.
• Ability to deliver trainings effectively to employees.
• Strong written and verbal communication and customer service skills.
• Strong organizational and documentation skills.
• Ability to respond to plan sponsor needs promptly, including by email and in person.

Responsibilities

• Provide on-site consultation, counseling, and informational services to airline employees.
• Conduct initial assessments and triage for mental and behavioral health services.
• Provide short-term individual counseling for mental and emotional disorders, addictions, lifestyle management, work-life concerns, and other presenting issues.
• Refer employees to appropriate treatment, higher levels of care, behavioral health or medical insurance resources, emergency services, and community resources based on clinical assessment.
• Promote and refer employees to company support benefits, coordinate the RFL benefit for employees, and maintain knowledge of EAP offerings.
• Partner with managers, union representatives, drug and alcohol team members, and local contacts to support employees at the work site.
• Conduct workshops, panel discussions, and training seminars on health enhancement topics using approved materials.
• Support company events, such as health fairs, as needed.
• Provide on-site Critical Incident Stress Debriefing through group and individual sessions following traumatic events when requested and clinically appropriate.
• Provide management consultation to managers, union representatives, and other leaders, including assistance with formal referrals related to workplace issues.
• Complete formal substance-use assessments, treatment referrals, and case management for non-DOT and DOT-covered employees.
• Attend internal and external meetings as requested or appropriate.
• Maintain current licensure in good standing, pursue professional development, and meet applicable state licensure requirements.
• Collaborate with professional colleagues to support positive clinical outcomes and continuity of care.
• Protect the confidentiality of employee information and follow enterprise and EAP confidentiality policies.
• Maintain accurate, complete documentation that meets risk-management and regulatory requirements and submit it in a timely manner.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility
• Potential eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level