EMG Program Manager

CleanHarbors•Deer Park, TX

2d•Onsite

About The Position

HPC-Industrial, powered by Clean Harbors, is hiring an Industrial Services Program Manager in Deer Park, Texas. The role plans, leads, organizes, and coordinates project work from the bid process through completion, ensuring projects are performed safely according to job procedure and safety execution plans. It involves communicating with customers, field crews, and the operations manager responsible for the account, and ensuring reliable equipment and fully trained personnel are available on site. The position requires 60% travel. The Program Manager also supports account growth and retention through direct selling, sales and marketing plans, customer relationship management, and coordination with operations. The role reviews project proposals, establishes work plans and staffing, monitors customer performance indicators, supports contract implementation, and takes responsibility for customer satisfaction.

Requirements

Seven years of experience in an industrial cleaning environment.
Three to five years of project management experience; experience managing bid proposals through successful project execution is preferred.
Ability to operate, maintain, and troubleshoot industrial cleaning equipment.
Prior project management or supervisory experience and proven leadership skills.
Ability to research, plan, and follow up on leads to secure business.
Strong teamwork and collaboration skills, including verbal and written communication, presentation, and team facilitation.
Proficiency in technical writing and verbal communication.
Excellent interpersonal skills, including the ability to build positive relationships and resolve conflict.
Ability to develop solutions to account problems.
Excellent analytical, planning, and organizational skills.
Ability to prioritize and meet multiple deadlines.
Valid driver’s license.
Ability to travel 60%.
TWIC preferred, or must be able to obtain one.

Nice To Haves

TWIC card.

Responsibilities

Secure customer orders and meet revenue targets through direct selling, emphasizing solutions that add value to customers’ businesses.
Develop sales plans that support profitable revenue objectives.
Serve as the primary liaison between customers and HPC operations to resolve service issues.
Monitor account activity to ensure customer key performance indicators are met.
Build relationships with customer contacts to retain clients and generate referrals.
Develop a trusted business-advisor relationship with customers and cultivate a professional network.
Review project proposals and plans to determine timelines, funding limits, procedures, staffing needs, and resource allocations.
Establish work plans and staffing for each project phase, and arrange recruitment or assignment of project personnel.
Support customers during contract implementation and throughout the customer relationship, seeking feedback and taking responsibility for satisfaction and loyalty.
Communicate account activity and requirements to support staff to maintain service levels.
Develop, present, and execute sales and marketing plans for existing accounts.
Coordinate and present business reviews and planning meetings according to each account’s contact schedule.
Plan, lead, organize, and coordinate project work from bidding through completion, ensuring safe execution according to job and safety plans.
Ensure appropriate, reliable equipment and fully trained personnel are on site.
Perform other duties as assigned.