EMG Program Manager

Clean Harbors•Deer Park, TX

3d•Onsite

About The Position

HPC-Industrial, powered by Clean Harbors, is hiring an Industrial Services Program Manager in Deer Park, Texas. The role plans, leads, organizes, and coordinates project work from the bid process through project completion, ensuring work is performed safely according to the job procedure and safety execution plans. It also involves communicating effectively with customers, field crews, and the operations manager responsible for the account, and ensuring reliable equipment and trained personnel are available on site. The position requires 60% travel. A TWIC card is preferred; candidates must be able to obtain one if they do not already have one. The program manager develops customer accounts and business by securing orders, creating sales plans, cultivating customer relationships, monitoring account performance, and supporting customers throughout contract implementation and the ongoing relationship. The role also reviews project proposals, determines project schedules and staffing, coordinates resources, and communicates account activity and requirements with support staff.

Requirements

Seven years of experience in an industrial cleaning environment.
Three to five years of project management experience; experience managing bid proposals through successful project execution is preferred.
Ability to operate, maintain, and troubleshoot industrial cleaning equipment.
Prior project management or supervisory experience and demonstrated leadership skills.
Ability to research, plan, and follow up on leads to secure business.
Strong teamwork and collaboration skills, including verbal and written communication, presentation, and team facilitation.
Strong technical writing and verbal communication skills.
Excellent interpersonal skills to build positive relationships and resolve conflicts.
Ability to develop solutions to account problems.
Excellent analytical, planning, and organizational skills.
Ability to prioritize and meet multiple deadlines.
Valid driver’s license.
Ability to travel 60% of the time.
TWIC preferred; must be able to obtain one.

Nice To Haves

TWIC card.
Project management experience that includes managing a bid proposal through successful project execution.

Responsibilities

Secure customer orders that achieve revenue targets through direct selling and solutions that add value to customers’ businesses.
Develop sales plans that support profitable revenue objectives.
Serve as the primary liaison between customers and HPC operations to resolve service issues.
Monitor account activity to ensure customer key performance indicators (KPIs) are met.
Build relationships with customer contacts to retain clients and generate referrals.
Develop a trusted business-advisor relationship with customers through business acumen and networking.
Review project proposals or plans to determine timelines, funding limitations, procedures, staffing requirements, and resource allocation.
Establish work plans and staffing for each project phase, and arrange for recruitment or assignment of project personnel.
Support customers during contract implementation and throughout the relationship; seek feedback and take responsibility for customer satisfaction and loyalty.
Communicate account activity and requirements effectively with support staff to maintain service quality.
Develop, present, and execute sales and marketing plans for existing accounts.
Coordinate, organize, and present business reviews and planning meetings according to each account’s contact schedule.
Plan, lead, organize, and coordinate project work from the bid process through completion, ensuring safe execution according to applicable plans.
Ensure appropriate, reliable equipment and fully trained personnel are on site.
Perform other duties as assigned.