EMG Program Manager

Clean Harbors•Benicia, CA

About The Position

HPC-Industrial, powered by Clean Harbors, is hiring an Industrial Services Program Manager in Deer Park, Texas. The role plans, leads, organizes, and coordinates project work from the bid process through completion, ensuring projects are performed safely and according to the job procedure and safety execution plans. The manager communicates with customers, field crews, and the operations manager responsible for the account, and ensures reliable equipment and fully trained personnel are on site. The position requires 60% travel. A TWIC is preferred, or the candidate must be able to obtain one. HPC-Industrial provides industrial cleaning and environmental services to the upstream, downstream, and utility sectors. Clean Harbors describes its mission as creating a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials.

Requirements

Seven years of experience in an industrial cleaning environment.
Three to five years of project management experience; experience managing bid proposals through successful project execution is preferred.
Ability to operate, maintain, and troubleshoot industrial cleaning equipment.
Prior project management or supervisory experience with demonstrated leadership skills.
Ability to research, plan, and follow up on leads to secure business.
Strong teamwork and collaboration skills, including verbal and written communication, presentation, and team facilitation.
Technical writing and verbal communication skills.
Interpersonal skills to build positive relationships and resolve conflicts.
Ability to develop solutions to resolve account problems.
Strong analytical, planning, and organizational skills.
Ability to prioritize and meet multiple deadlines.

Nice To Haves

TWIC; candidates without one must be able to obtain it.

Responsibilities

Secure customer orders and achieve revenue targets through direct selling and solutions that add value to customers’ businesses.
Develop sales plans that support profitable revenue objectives.
Serve as the primary liaison between customers and HPC operations to resolve service issues.
Monitor account activity to ensure customer key performance indicators are met.
Build relationships with customer contacts to retain clients and generate referrals.
Develop a trusted business-advisor relationship with customers through business acumen and networking.
Review project proposals and plans to determine timelines, funding limits, procedures, staffing needs, and resource allocations.
Establish work plans and staffing for each project phase and arrange recruitment or assignment of project personnel.
Support customers during contract implementation and throughout the customer relationship, seek feedback, and take responsibility for customer satisfaction and loyalty.
Communicate account activity and requirements effectively to support staff to maintain service levels.
Develop, present, and execute sales and marketing plans for existing accounts.
Coordinate, organize, and present business reviews and planning meetings according to account contact schedules.
Ensure projects are completed safely according to job procedure and safety execution plans.
Coordinate with customers, field crews, and the account operations manager, and ensure reliable equipment and trained personnel are on site.
Perform other duties as assigned.