Operations Supervisor EMG

Ellis Medicine•Gloversville, NY

About The Position

The Operations Supervisor is a working supervisor responsible for overseeing the practice’s daily business activities while also performing clerical coordinator, case manager, and medical assistant duties as needed. The supervisor may take on additional duties delegated by the Practice Administrator or Practice Manager. This role supports clinical and administrative operations, directs staff activity, helps maintain patient satisfaction, and assists with employee evaluations, discipline, onboarding, and orientation.

Requirements

High school graduate or equivalent.
Three years of related experience in a healthcare office setting or other applicable office practice experience.
Certified Medical Assistant certification for areas using this position in that role.

Responsibilities

Perform clerical coordinator, case coordinator, scheduling coordinator, and medical assistant duties as needed for day-to-day operations.
Cover staffing gaps as needed, including filling in directly.
Answer multiple phone lines.
Maintain the daily schedule of patients and providers.
Manage the front desk, including patient check-in and check-out.
Reconcile cash at the end of the day.
Order office and medical supplies.
Support staff efforts to improve customer service and patient satisfaction, and help troubleshoot patient concerns in a timely manner.
Provide direction to clerical staff and manage daily engagement and activity across providers, clinical staff, and clerical support staff.
Maintain TJC standards in the practice through weekly rounds.
Support clinical and administrative operations of the practice.
Assist with preparation of yearly evaluations and employee discipline.
Assist with onboarding and orientation of new employees.
Assist with implementing new programs, such as EMR, and become a superuser of those programs.
Perform other duties and activities assigned by the Practice Leader.