Operations Supervisor EMG

Ellis Medicine•Amsterdam, NY

About The Position

The Operations Supervisor is a working supervisor responsible for overseeing the practice’s daily business activities while also performing clerical coordinator, case manager, and medical assistant duties as needed. The supervisor may cover staffing gaps directly and assumes additional duties delegated by the Practice Administrator, Practice Manager, or Practice Leader. The role supports the clinical and administrative operations of the practice and helps maintain positive staff performance, customer service, and patient satisfaction.

Requirements

High school graduate or equivalent.
Three years of related experience in a healthcare office setting or other applicable office practice experience.

Responsibilities

Perform clerical coordinator, case coordinator, scheduling coordinator, and medical assistant duties as needed for day-to-day operations.
Cover staffing gaps as needed, including filling in directly.
Answer multiple phone lines.
Maintain the daily schedule of patients and providers.
Manage the front desk, including patient check-in and check-out.
Reconcile cash at the end of the day.
Order office and medical supplies.
Support staff efforts to improve customer service and patient satisfaction, and help resolve patient concerns promptly.
Direct clerical staff and manage daily engagement and activities among providers and clinical and clerical support staff.
Maintain TJC standards through weekly rounds.
Support the clinical and administrative operations of the practice.
Assist with preparation of yearly evaluations and employee discipline.
Assist with onboarding and orientation of new employees.
Assist with implementing new programs, such as EMR, and become a superuser of those programs.
Perform other duties and activities assigned by the Practice Leader.