Operations Supervisor EMG

Ellis Medicine • Rotterdam, NY

7d

About The Position

The Operations Supervisor is a working supervisor responsible for overseeing the practice’s daily business activities while also performing clerical coordinator, case manager, scheduling coordinator, and medical assistant duties as needed. The supervisor may cover staffing gaps, including filling in directly, and will take on additional duties delegated by the Practice Administrator, Practice Manager, or Practice Leader.

The position supports clinical and administrative operations, helps maintain positive staff performance and patient satisfaction, provides direction to staff, and assists with employee evaluations, discipline, onboarding, and orientation. The supervisor also supports implementation of new programs, including electronic medical records, and may become a superuser of those programs.

Requirements

• High school graduate or equivalent.
• Three years of related experience in a healthcare office setting or other applicable office practice experience.
• Certified Medical Assistant certification for areas that use this position in that role.

Responsibilities

• Perform clerical coordinator, case coordinator, scheduling coordinator, and medical assistant duties as applicable to daily operations.
• Cover staffing gaps as needed, including filling in directly.
• Answer multiple phone lines.
• Maintain the daily schedule of patients and providers.
• Manage the front desk and patient check-in and check-out duties.
• Reconcile cash at the end of the day.
• Order office and medical supplies.
• Support staff efforts to improve customer service and patient satisfaction, and help troubleshoot patient concerns promptly.
• Provide direction to clerical staff and manage daily activity and engagement among providers, clinical staff, and clerical support staff.
• Maintain TJC standards within the practice through weekly rounds.
• Support the clinical and administrative operations of the practice.
• Assist with preparation of yearly evaluations and employee discipline.
• Assist with onboarding and orientation of new employees.
• Assist with implementing new programs, such as EMR, and become a superuser of these programs.
• Perform other duties and activities assigned by the Practice Leader, Practice Administrator, or Practice Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED