Emerging Store Manager

Walgreens•South Lyon, MI

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store, achieving company objectives, improving sales and profitability, and protecting store assets. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position leads store team members and oversees customer experience, store operations, business performance, people management, training, and communications. It includes managing staffing and scheduling, cash and inventory controls, store appearance and safety, and compliance with company policies and applicable laws. The role also supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The role requires completing the Store Manager learning and development program and maintaining a valid pharmacy technician license where required by state. Candidates must be willing to work a flexible schedule that may include extended days, evenings, and weekends, and to accept promotion to a Store Manager position if offered, potentially requiring relocation. The position may also require transfer to other Walgreens retail locations in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience. Supervisory experience does not need to include direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license if required by the state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.
For external candidates: a business major and prior retail or food-industry experience.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations regarding Pharmacy and Retail Store operations.
Lead, recruit, hire, train, coach, and manage team members, including performance management and discipline of direct reports.
Engage customers and patients, resolve complaints, model customer-service practices, coach teams, and develop improvement plans for front-end and pharmacy service.
Supervise daily store operations, delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, team-member input, operating statements, and performance indicators to make decisions, identify opportunities, and develop business-improvement action plans.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store; manage repairs and maintenance and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Support Pharmacy during busy periods, including working as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, feedback, recognition, performance plans, and career-development support.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and ensure compliant recruitment, record retention, and training practices.
Complete Store Manager learning and development requirements, assigned courses and training, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in communicating company and store strategy.