Emerging Store Manager

Walgreens•Rocky Mount, NC

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role promotes sales and profitability through merchandising, protection of store assets, and effective management of store operations and team members. The position leads customer service and operations across the front end and pharmacy, including resolving customer concerns, coaching team members, managing schedules and coverage, overseeing cash management and bookkeeping, and supervising inventory and store maintenance. It also includes analyzing business performance, creating action plans, supporting pharmacy operations when needed, and developing and managing team members. The Emerging Store Manager completes required leadership training and development, maintains any required pharmacy technician license, and communicates regularly with team members and store leadership.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience. The stated supervisory experience does not require experience with direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of starting the role.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager role if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters, and manage the store’s front end.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Lead team member recruitment, hiring, performance management, coaching, training, and discipline.
Engage customers and patients, resolve complaints, answer questions, and model effective customer service practices.
Monitor customer service and develop improvement plans for the front end and pharmacy.
Supervise daily store operations, delegate work, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to make decisions, monitor results, and follow up on actions.
Supervise cash management activities, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and price changes, analyze inventory trends, and coach staff on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use required computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other duties as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to improve business results.
Collaborate with the Store Manager to identify sales opportunities and support store initiatives directed by the Support Center.
Support Pharmacy during busy periods, including working as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, including discipline or termination when appropriate.
Set team member responsibilities, goals, and expectations; observe performance, provide feedback, recognize contributions, and use performance plans to improve effectiveness.
Recruit and retain talent, maintain staffing and candidate pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and required courses, certifications, and training.
Monitor personal performance, seek feedback, maintain an Individual Development Plan, and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and help communicate company and store strategy.
Work a flexible schedule that may include extended days, evenings, and weekends; accept a Store Manager promotion if offered, which may require relocation; and be able to transfer to other Walgreens retail assets in the same hiring Area.