Emerging Store Manager

Walgreens•Oklahoma City, OK

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role manages the store’s front end and makes recommendations regarding overall Pharmacy and Retail Store operations. It works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role is responsible for merchandising, protecting store assets, and improving sales and profitability. The Emerging Store Manager leads and manages store team members, including hiring, training, performance management, and discipline. The position oversees customer experience, daily operations, cash management, inventory, facilities, safety, compliance, and business performance. It also supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role requires successful completion of the Store Manager learning and development program, other assigned training, and maintenance of a valid pharmacy technician license when required by state. The role communicates company and store strategy and supports team members’ development. Candidates must be willing to work a flexible schedule, accept a Store Manager promotion if offered (which may require relocation), and transfer to other Walgreens retail assets in the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered; promotion could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets located within the same hiring Area.
Must obtain and maintain a valid pharmacy technician license if required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager with overall store operations and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Manage the front end of the store and make recommendations regarding overall Pharmacy and Retail Store operations.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, discipline, training, and development.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Supervise daily store operations, assign and delegate work, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Support data-informed decision-making and monitor the impact of operational decisions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends, develop corrective action plans, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Support team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, including discipline or termination when appropriate.
Assign responsibilities, develop performance plans, set goals and expectations, observe performance, provide feedback, and give recognition.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure required selection, recruitment, record-retention, and training procedures are followed in accordance with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and other assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions or concerns, and assist the Store Manager in planning and communicating company and store strategy.