Emerging Store Manager

Walgreens•Hyden, KY

4d•$47,000 - $72,000

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the front end of the store, and makes recommendations about overall Pharmacy and Retail Store operations. The role supports the Store Manager in operating the store and achieving company goals, works an alternate schedule with minimal overlap, and assumes responsibility for store activities when the Store Manager is absent. It helps ensure appropriate merchandising and protection of store assets while improving sales and profitability. The Emerging Store Manager leads store team members, including recruitment, hiring, performance management, and discipline. The role oversees customer experience, store operations, cash management, inventory, maintenance, safety, regulatory compliance, and front-end and pharmacy performance. It analyzes financial and performance data, develops action plans, and works with the Store Manager to identify sales opportunities and support store growth. During busy periods, the role may support Pharmacy, including serving as a pharmacy technician when necessary. The position includes training, coaching, mentoring, and developing team members, maintaining staffing and leadership pipelines, and communicating company and store strategies. The Emerging Store Manager must complete the Store Manager learning and development program and other assigned training, pursue ongoing self-development, and obtain and maintain a pharmacy technician license when required by the state. The role requires schedule flexibility, including extended days, evenings, and weekends, and willingness to accept a Store Manager promotion that may require relocation or to transfer to another Walgreens retail asset in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR High School Diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct-report experience.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Obtain and maintain a valid pharmacy technician license when required by the state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in overall store operations, assume store responsibilities in the Store Manager’s absence, and help achieve company deliverables.
Lead and manage team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Oversee daily store and team operations, including assigning and delegating work, opening and closing, shift changes, time records, time-off approvals, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, and team input to support fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Promote team-member safety and use the Security Operations Center effectively.
Comply with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data and create action plans to achieve business deliverables and improve store performance.
Use operating statements, key performance indicators, and other tools to engage the team and drive improvement actions.
Collaborate with the Store Manager on sales opportunities and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, feedback, recognition, discipline, and performance plans.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and assigned courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members, respond to questions and concerns, assist with communicating company and store strategy, and support the Store Manager with planning.