Emerging Store Manager

Walgreens•Town of Tonawanda, NY

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations concerning overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position helps ensure proper merchandising and protection of store assets while improving sales and profitability. The role leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It promotes a positive customer experience, oversees store operations and scheduling, manages cash and inventory controls, maintains the store environment, and ensures compliance with company policies and applicable laws. The Emerging Store Manager analyzes store performance and financial data, develops action plans, supports pharmacy operations during busy periods, and communicates company and store strategy to team members. The employee must complete the Store Manager learning and development program and required training, maintain an Individual Development Plan, and obtain and maintain a valid pharmacy technician license when required by state law. The role requires a willingness to work a flexible schedule, accept promotion to Store Manager if offered (potentially requiring relocation), and transfer to other Walgreens retail assets within the same hiring area.

Requirements

A bachelor’s degree with a solid academic record in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates, designated hitters, and other team members; assign and delegate daily work and manage coverage, schedules, time records, time off, and scheduling conflicts.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions, develop action plans, and monitor results.
Manage store cash operations, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software, and provide for their safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Identify sales opportunities and collaborate with the Store Manager on initiatives to improve store growth and performance.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance management actions, including discipline or termination when appropriate.
Set responsibilities, performance plans, goals, and expectations; observe performance, provide feedback and recognition, and use constructive discipline and Performance Improvement Plans to establish accountability.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Complete Store Manager learning and development training and all assigned courses and certifications; seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by state law.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in communicating company and store strategy.