Emerging Store Manager

Walgreens•San Francisco, CA

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving business deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position leads store team members and supports customer service, sales, profitability, merchandising, asset protection, inventory management, cash management, scheduling, and store maintenance. It analyzes business and performance data, develops action plans, and collaborates with the Store Manager on sales opportunities and company initiatives. It also supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The role is responsible for hiring, training, coaching, performance management, and developing team members, and for maintaining compliance with company policies and applicable laws and regulations. The Emerging Store Manager completes required learning and development, including the Store Manager learning and development program, and maintains a valid pharmacy technician license where required by state.

Requirements

Bachelor’s degree with a solid academic record in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates must have management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.

Nice To Haves

For external candidates, a business major is preferred.
For external candidates, prior retail or food industry experience is preferred.

Responsibilities

Supervise customer service associates and designated hitters, and manage the front end of the store.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protection of store assets, and improved store sales and profitability.
Lead team members, including recruitment, hiring, performance management, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Assign daily activities and delegate tasks; manage store opening, closing, and shift changes; approve time records and time off; and resolve scheduling conflicts to ensure team coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team input to support fact-based decisions, follow up on actions, and monitor impact.
Supervise store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory; complete resets, revisions, and price changes; analyze inventory trends; and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, develop action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance initiatives.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, set expectations and goals, provide feedback and recognition, and recommend discipline or termination when appropriate.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and other required courses, certifications, and training; seek feedback and pursue self-development through an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.