Emerging Store Manager

Walgreens•Jacksonville, FL

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The role supports the Store Manager in achieving company deliverables, works an alternate schedule with minimal overlap, and assumes responsibility for store activities when the Store Manager is absent. It helps ensure proper merchandising and protection of store assets while improving sales and profitability. The Emerging Store Manager leads store team members and oversees customer experience, daily operations, business performance, and people management. Responsibilities include coaching and training teams, managing staffing and schedules, overseeing cash and inventory controls, ensuring a clean and safe store, and complying with company policies and applicable laws. The role also supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The position requires completion of the Store Manager learning and development program, required company training, and an individual development plan. A valid pharmacy technician license must be obtained and maintained when required by the state. The role requires a flexible schedule, including extended days, evenings, and weekends, and willingness to accept a Store Manager promotion if offered, potentially involving relocation, as well as transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business majors.

Nice To Haves

External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations about Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead team members, including recruitment, hiring, performance management, and discipline of direct reports.
Greet and assist customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams.
Assign daily activities and delegate tasks; oversee store opening, closing, and shift changes; approve time records and time off; and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions, follow up, and monitor impact.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions, and price changes, analyze inventory trends, create corrective action plans, and train team members on inventory procedures.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct discipline and coaching meetings and make performance-management recommendations, including discipline and termination when appropriate.
Set team member responsibilities, performance plans, goals, and expectations; observe performance, provide feedback, and recognize effective performance.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, interview candidates, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training; establish accountability through clear expectations, performance improvement plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training; seek feedback and pursue self-development through an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.