Emerging Store Manager

Walgreens•Oak Lawn, IL

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store, helping achieve company deliverables, sales, and profitability goals. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. It supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The role leads store team members through recruitment, hiring, training, performance management, and discipline. It oversees customer experience, store operations, scheduling and coverage, cash management, bookkeeping, merchandising, inventory, facilities, safety, and compliance. The Emerging Store Manager also analyzes business and performance data, develops action plans, collaborates with the Store Manager on sales opportunities, and supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The position requires completion of the Store Manager learning and development program and assigned training. The employee is expected to pursue self-development and maintain a valid pharmacy technician license when required by state. Candidates must be willing to work a flexible schedule, accept a Store Manager promotion if offered (which may require relocation), and transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record in any major, satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED and two years of supervisory experience; supervisory experience does not need to include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion into a Store Manager position if offered, potentially requiring relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities when the Store Manager is absent.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations about Pharmacy and Retail Store operations.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead team members, including recruiting, hiring, training, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory; complete resets, revisions, and price changes; analyze trends and create corrective action plans; train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software.
Provide for team member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data independently and create action plans to meet business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and make recommendations about performance management, discipline, and termination when appropriate.
Assign responsibilities, set goals and expectations, observe performance, provide feedback, and give recognition to improve individual and team effectiveness.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings and respond to their questions and concerns.
Assist the Store Manager in planning and communicating company and store strategy.