Emerging Store Manager

Walgreens•Fraser, MI

4d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store, helps achieve company deliverables, and assumes responsibility for store activities when the Store Manager is absent. The role oversees front-end operations and customer service associates, helps make recommendations about Pharmacy and Retail Store operations, and supports merchandising, asset protection, sales, and profitability. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager. This position leads and manages team members through recruitment, hiring, training, coaching, performance management, and discipline. It supervises daily store operations, scheduling and coverage, customer service, cash management, inventory, maintenance, safety, compliance, and execution of operational feedback. The role also analyzes business performance data, creates improvement plans, collaborates with the Store Manager on sales opportunities, and may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role requires completing the Store Manager learning and development program and other assigned training, maintaining an Individual Development Plan, and obtaining and maintaining a valid pharmacy technician license when required by state. The Emerging Store Manager communicates regularly with team members and assists the Store Manager in planning and communicating company and store strategy. Candidates must be willing to work a flexible schedule, accept promotion to a Store Manager position if offered (potentially requiring relocation), and transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. Supervisory experience need not include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the ESM role for individuals placed on or after June 1, 2021.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, and manage front-end operations.
Lead team member recruitment, hiring, training, coaching, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Coach and train team members on customer service and develop plans for improvement across the front end and pharmacy.
Assign daily activities, delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to make decisions, follow up, and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and revisions and price changes, analyze trends, and develop corrective action plans.
Ensure team members follow inventory standard operating procedures and execute operational feedback from the Store Manager and District Manager.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Support team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, operating statements, and key performance indicators; create action plans to achieve business deliverables and improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance plans, goals, expectations, feedback, recognition, and discipline.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures follow company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete Store Manager learning and development training and other required courses, certifications, and assignments.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.