Emerging Store Manager

Walgreens•Glenview, IL

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is accountable for merchandising, protecting store assets, improving sales and profitability, and leading the team through recruitment, hiring, performance management, and discipline. The role is responsible for customer experience, store operations, business performance, and people development. It monitors service standards and metrics, resolves customer concerns, coaches team members, manages scheduling and coverage, oversees cash management and bookkeeping, supervises front-end and pharmacy inventory, and maintains a clean, safe, compliant store. It analyzes financial and performance data to create action plans and supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes the Store Manager learning and development program and other assigned training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. The role communicates with team members and assists the Store Manager with communicating company and store strategy. Candidates must be willing to work a flexible schedule, accept promotion to Store Manager if offered (potentially requiring relocation), and transfer to other Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
Qualified applicants with arrest and conviction records will be considered.

Nice To Haves

Bachelor’s degree for internal candidates.
Business major for external candidates.
Prior retail or food industry experience for external candidates.

Responsibilities

Supervise customer service associates and designated hitters, and manage the front end of the store.
Support the Store Manager in store operations and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Recruit, hire, train, coach, and manage team members, including performance management and discipline.
Engage customers and patients, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service metrics and develop improvement plans for front-end and pharmacy service.
Assign daily activities and delegate tasks; oversee opening, closing, shift changes, time records, time off, scheduling, and team member coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, operating statements, key performance indicators, and team member input to make decisions and create business improvement plans.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, and inventory corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Lead and train team members; provide mentoring, coaching, support, and career development.
Set team member responsibilities, goals, and expectations; observe performance, provide feedback and recognition, and create performance plans as needed.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and assigned courses, certifications, and training; seek feedback and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and help the Store Manager plan and communicate company and store strategy.