Emerging Store Manager

Walgreens•Portland, OR

About The Position

The Emerging Store Manager (ESM) supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations concerning overall pharmacy and retail operations. The ESM works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. Responsibilities include merchandising, protecting store assets, improving sales and profitability, leading team members, and supporting pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The ESM is responsible for customer experience, store operations, business performance, and team development. This includes resolving customer concerns, coaching service improvements, managing schedules and coverage, overseeing cash management and bookkeeping, supervising inventory and pricing activities, maintaining store safety and presentation, and ensuring compliance with company policies and applicable laws. The role analyzes performance data, creates action plans, recruits and develops talent, communicates with team members, and completes required training and development. A valid pharmacy technician license must be obtained and maintained when required by the state.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of the Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP), or be willing to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.

Responsibilities

Support the Store Manager with overall store operations and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations on pharmacy and retail operations.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Greet and assist customers and patients, resolve complaints, answer questions, model customer-service practices, and coach team members to improve customer experience and service metrics.
Assign daily activities and delegate tasks; oversee store opening, closing, and shift changes; approve time records and time off; and manage scheduling conflicts to ensure adequate coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions, create action plans, monitor results, and improve store performance.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, and change orders, and oversee bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends; and train and coach team members on inventory procedures.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, respond to emergencies, and support team-member safety and well-being.
Ensure team members understand store computer and technology systems and software, and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those related to alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Lead and train team members through mentoring, coaching, and support for career development; manage performance, assign responsibilities, set expectations and goals, provide feedback and recognition, and recommend discipline or termination when appropriate.
Recruit and retain talent, maintain candidate pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Follow required selection, recruitment, record-retention, and training procedures under company policy and applicable laws.
Complete the Store Manager learning and development program and other required courses, certifications, and training; monitor personal performance and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.