Emerging Store Manager

Walgreens•Kearney, NE

4d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position focuses on merchandising, protecting store assets, and improving sales and profitability. The role leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. It monitors and improves customer service across the front end and pharmacy; oversees store operations, staffing and schedules, cash management, inventory, merchandising, store maintenance, safety, and compliance; and uses business and performance data to develop action plans. The Emerging Store Manager also supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The position requires completion of the Store Manager learning and development program and other assigned training. The employee is expected to pursue self-development, maintain a pharmacy technician license when required by the state, communicate with team members, and assist the Store Manager with communicating company and store strategy. Candidates must be willing to work a flexible schedule, accept a Store Manager promotion if offered (which may require relocation), and transfer to other Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a High School Diploma/GED and two years of experience in a supervisory position (direct-report experience is not required).
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion into a Store Manager position if offered; promotion may require relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others and managing and assigning work.
For internal candidates: experience across both front-end and pharmacy operations.
For external candidates: business major.
For external candidates: prior retail or food industry experience.

Responsibilities

Support the Store Manager with overall store operations and company deliverables, and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates, designated hitters, and other store team members; assign and delegate daily work and manage coverage, schedules, time records, time off, and scheduling conflicts.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, coach and train team members, and develop plans to improve customer service metrics across the front end and pharmacy.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, team member input, operating statements, and key performance indicators to make fact-based decisions, develop action plans, and improve store performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Ensure execution of operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store; manage repairs and maintenance and respond to emergencies.
Ensure team members understand computer and technology systems and software, and provide for team member safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Collaborate with the Store Manager to identify sales opportunities, gain insights, and support store growth and performance through initiatives directed by the Support Center.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching and discipline meetings and make performance-management recommendations, including discipline or termination when appropriate.
Set team member responsibilities, goals, and expectations; observe performance, provide feedback, and give recognition.
Acquire and retain talent, maintain staffing and leadership pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure proper selection, recruitment, record-retention, and training procedures under company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members through individual discussions and group meetings, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.