Emerging Store Manager

Walgreens•Midlothian, IL

13d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company objectives. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The role helps ensure effective merchandising, protection of store assets, and improvement of sales and profitability. The position leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. It oversees customer experience, daily store operations, scheduling and coverage, cash management, inventory, bookkeeping, maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager also analyzes business and performance data, develops action plans, supports pharmacy operations during busy periods when necessary, and assists with store strategy and communication. The role requires completion of the Store Manager learning and development program, required training, and maintenance of a valid pharmacy technician license when required by state. Candidates must be willing to work a flexible schedule, accept promotion to a Store Manager position if offered (potentially requiring relocation), and transfer to other Walgreens retail assets in the same hiring area. The salary range is $47,000–$72,000; the offered salary depends on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

Bachelor’s degree with a solid academic record in any major, satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED and two years of supervisory experience; supervisory experience need not involve direct reports.
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license as required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager with overall store operations and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, and manage the front end of the store.
Lead and manage team members, including recruitment, hiring, performance management, training, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Oversee store operations, assign and delegate daily activities, manage shifts and store opening and closing, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Support the Store Manager in using data, analysis, and team member input to make decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Ensure execution of operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repair and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance-management actions, including discipline and termination when appropriate.
Assign responsibilities, set goals and expectations, observe performance, provide feedback, recognize team members, and develop performance plans.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and help the Store Manager plan and communicate company and store strategy.