Emerging Store Manager

Walgreens•Indianapolis, IN

13d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position is responsible for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role delivers a positive customer experience by engaging customers and patients, resolving complaints, modeling customer service practices, coaching and training team members, and improving service metrics. It oversees daily store operations, staffing and scheduling, cash management, bookkeeping, inventory, price changes, store maintenance, safety, technology readiness, and compliance with company policies and applicable laws. The Emerging Store Manager also supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The position independently reviews financial and performance data, develops action plans, and collaborates with the Store Manager to identify sales opportunities and improve store performance. It leads and develops team members, supports staffing and talent planning, completes required training and development, and communicates company and store strategies. The role must complete the Store Manager learning and development program and maintain a valid pharmacy technician license when required by state.

Requirements

Bachelor’s degree with a solid academic record, any major; OR successful completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business major and prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters and manage front-end operations.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead team members, including recruitment, hiring, performance management, coaching, and discipline.
Engage customers and patients, resolve complaints, model customer service best practices, and improve customer service metrics.
Assign and delegate daily activities, manage opening, closing, and shift changes, approve time records and time off, and address scheduling conflicts to maintain appropriate coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions, create action plans, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders; oversee bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; set expectations and goals, observe performance, give feedback, and recognize contributions.
Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, make hiring decisions, and maintain a diverse pipeline of future leaders.
Ensure proper procedures are followed for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and other assigned learning, certification, and training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.
Complete special assignments and other assigned tasks.