Emerging Store Manager

Walgreens•Smyrna, GA

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role helps ensure proper merchandising, protection of store assets, sales and profitability, and an engaged, effective team. The position leads customer service and store operations, including scheduling and coverage, cash management and bookkeeping, inventory, merchandising, maintenance, safety, regulatory compliance, and responses to emergencies. It uses financial and performance data to develop action plans, improve business results, and identify sales opportunities. The role also supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager recruits, hires, trains, coaches, and manages team members, supports their career development, and maintains staffing and leadership pipelines. The role completes Store Manager learning and development requirements, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. It communicates regularly with team members and assists the Store Manager in planning and communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters; manage the store’s front end and recommend improvements to overall Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Lead team member recruitment, hiring, performance management, coaching, training, and discipline.
Engage customers and patients, resolve complaints, answer questions, model service best practices, and improve customer service metrics across the front end and pharmacy.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team member coverage.
Collaborate with external partners and support community outreach opportunities in coordination with the Pharmacy Operations Manager.
Use data, analysis, and team member input to make fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders; oversee bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends, develop corrective action plans, and coach team members on inventory procedures.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Keep store interiors and exteriors clean and presentable; manage repairs and maintenance and respond to emergencies.
Ensure team members understand applicable computer and technology systems and software, and support their safety and well-being, including effective use of the Security Operations Center.
Comply with company policies and all applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance through assigned responsibilities, goals, feedback, recognition, and performance plans.
Conduct coaching and discipline meetings and make recommendations about performance management, discipline, and termination when appropriate.
Acquire and retain talent, anticipate staffing needs, maintain candidate pools, participate in interviews, make hiring decisions, and develop a pipeline of future leaders.
Ensure compliant selection, recruitment, record retention, and training procedures.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.