Emerging Store Manager

Walgreens•Petersburg, VA

4d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The role also supports merchandising, asset protection, sales, and profitability. The position leads and manages team members, including recruiting, hiring, training, coaching, performance management, and discipline. It oversees customer service, daily store operations and scheduling, cash management and bookkeeping, inventory, store presentation and maintenance, compliance, and team-member safety. The Emerging Store Manager analyzes business performance data and develops action plans to improve results, supports the pharmacy during busy periods when necessary, and communicates company and store strategy. The role includes completing required learning and development, maintaining any state-required pharmacy technician license, and being willing to accept promotion to a Store Manager position if offered.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma or GED and two years of experience in a supervisory position. Supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the store’s front end.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Manage team members, including recruitment, hiring, training, performance management, and discipline.
Engage customers and patients, respond to questions and complaints, coach the team on customer service, and improve customer service metrics.
Oversee daily store activities, task delegation, shift changes, time records, time-off approvals, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, and team-member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and corrective action plans.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain store cleanliness and presentation, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software.
Promote team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data, use operating statements and key performance indicators, and develop action plans to meet business goals.
Collaborate with the Store Manager on sales opportunities, store growth, and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; provide feedback, recognition, and performance plans.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure required selection, recruitment, record-retention, and training procedures are followed.
Complete the Store Manager learning and development program and assigned courses and training.
Monitor personal performance, seek feedback, maintain an Individual Development Plan, and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions or concerns, and assist the Store Manager in communicating company and store strategy.