Emerging Store Manager

Walgreens•Augusta, GA

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position is responsible for merchandising, protecting store assets, improving sales and profitability, and leading team members through hiring, performance management, and discipline. The role promotes a positive customer and patient experience by engaging customers, resolving complaints, answering questions, coaching team members, and improving customer service metrics. Operational duties include assigning and delegating work; managing shifts, time records, time off, and coverage; overseeing cash management and bookkeeping; supervising front-end and pharmacy inventory; and ensuring the store is clean, safe, maintained, and compliant with company policies and applicable laws. The Emerging Store Manager also supports pharmacy operations and may serve as a pharmacy technician during busy periods. The position analyzes financial and performance data, develops action plans, and works with the Store Manager to identify sales opportunities and improve store performance. It leads and trains team members, supports career development, manages staffing and hiring activities, and communicates company and store strategy. The Emerging Store Manager must complete the Store Manager learning and development program and required training, maintain an individual development plan, and maintain a valid pharmacy technician license if required by the state.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
External candidates: business major and prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and recommend improvements to Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets while improving sales and profitability.
Lead store team members, including recruitment, hiring, performance management, and discipline of direct reports.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Coach and train team members and develop improvement plans for front-end and pharmacy customer service.
Assign daily activities, delegate tasks, manage shifts and store coverage, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders, and oversee bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager on sales opportunities, store growth, and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance through expectations, goals, observation, feedback, recognition, and performance plans.
Conduct discipline and coaching meetings and make recommendations regarding performance management, discipline, and termination when appropriate.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and assigned learning, certification, and training requirements.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.