Emerging Store Manager

Walgreens•Centreville, VA

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities when the Store Manager is absent. The position is accountable for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role oversees customer experience and store operations, including team scheduling and coverage, cash management and bookkeeping, inventory, merchandising resets and price changes, store maintenance, emergency response, safety, and compliance with company policies and applicable laws. It uses financial and performance data to identify opportunities and develop action plans, collaborates with the Store Manager on store performance, and supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager leads, trains, coaches, and develops team members; manages staffing and hiring; and supports open communication and career development. The position must complete the Store Manager learning and development program and assigned training, maintain an Individual Development Plan, and obtain and maintain a valid pharmacy technician license where required by state. The role requires willingness to work a flexible schedule, accept promotion to Store Manager if offered, and transfer to other Walgreens retail assets in the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Recruit, hire, lead, train, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, model customer-service practices, and improve customer-service metrics.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time off, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, operating statements, key performance indicators, and team input to develop and monitor action plans for business performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, and inventory-related corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is carried out through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer, technology, and software systems.
Promote team-member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support pharmacy during busy periods, including working as a pharmacy technician when necessary.
Develop and manage staffing and talent plans, candidate pools, hiring decisions, performance plans, goals, and expectations.
Conduct coaching and performance discussions, provide feedback and recognition, and recommend discipline or termination when appropriate.
Complete Store Manager training and required learning, development, certification, and other assigned courses; pursue self-development and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions or concerns, and assist the Store Manager in communicating company and store strategy.