Emerging Store Manager

Walgreens•Savannah, GA

13d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is accountable for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role delivers a positive customer experience by engaging customers and patients, resolving complaints, modeling service best practices, coaching the team, and improving customer service metrics. It oversees daily store operations, scheduling and coverage, cash management and bookkeeping, front-end and pharmacy inventory, store cleanliness and maintenance, technology readiness, safety, and compliance with company policies and applicable laws. The Emerging Store Manager also uses financial and performance data to develop action plans, identify sales opportunities, and support business performance, and may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The position leads, trains, coaches, and develops team members; manages performance and discipline; supports staffing and hiring; and communicates company and store strategy. The successful candidate completes required learning and development, including the Store Manager learning and development program, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license as required by state.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactorily completed a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP), or be willing to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters and manage front-end operations.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead customer service, resolve complaints, coach team members, and improve customer service metrics.
Assign and delegate daily work; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team member coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, and team member input to make decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, and corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain store cleanliness and presentation, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support growth and new initiatives.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, feedback, recognition, and discipline.
Acquire and retain talent, plan for staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and build a pipeline of future leaders.
Ensure recruitment, selection, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and required courses, certifications, and training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.