Emerging Store Manager

Walgreens•Baton Rouge, LA

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position is accountable for merchandising, protecting store assets, and improving sales and profitability. The role leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It delivers a positive customer experience, resolves complaints, models service best practices, and develops improvement plans for customer service across the front end and pharmacy. It oversees daily store operations, schedules and coverage, cash management and bookkeeping, inventory, maintenance, safety, regulatory compliance, and company policies. The Emerging Store Manager also analyzes business performance, creates action plans, supports sales growth, and assists Pharmacy operations as needed, including serving as a pharmacy technician during busy periods. The position requires completion of the Store Manager learning and development program, required company training, and a valid pharmacy technician license when required by state law. The role communicates company and store strategy, supports team member development, and may be required to accept promotion to Store Manager, potentially involving relocation, or transfer to another Walgreens retail asset within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record; all majors are welcome, or satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED plus two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to another store location.
Ability to transfer to other Walgreens retail assets in the same hiring area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.

Nice To Haves

For external candidates: business major and prior retail or food industry experience.
Bachelor’s degree for internal candidates.

Responsibilities

Supervise customer service associates and designated hitters, manage the front end, and support overall Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities when the Store Manager is absent.
Ensure proper merchandising, protection of store assets, and improvements in store sales and profitability.
Lead team members, including recruitment, hiring, performance management, discipline, training, coaching, and career development.
Engage customers and patients, offer assistance, resolve complaints, answer questions, and promote a positive customer experience.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Supervise daily store operations, assign and delegate tasks, manage shifts and scheduling conflicts, approve time records and time off, and ensure adequate coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, and team member input to support fact-based decisions and monitor the impact of actions.
Supervise cash management activities, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets and revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software; promote team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, use operating statements and key performance indicators, and create action plans to achieve business deliverables and improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support new initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Manage team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, and giving recognition.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and required courses, certifications, and other assigned training.
Maintain an Individual Development Plan, seek feedback, and pursue self-development; obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.