Emerging Store Manager

Walgreens•Roseland, NJ

4d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role focuses on merchandising, protecting store assets, and improving sales and profitability. This position leads store team members, including recruitment, hiring, performance management, training, coaching, and discipline. It is responsible for customer experience and service metrics, store operations and scheduling, cash management and bookkeeping, inventory, store appearance and maintenance, safety, compliance, and business performance. The Emerging Store Manager also supports Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role includes completing the Store Manager learning and development program and other required training, maintaining a personal development plan, and obtaining and maintaining a valid pharmacy technician license when required by state law. The position communicates regularly with team members and assists the Store Manager in planning and communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of experience in a supervisory position. Supervisory experience need not include direct reports.
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the ESM role for individuals placed on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule that includes extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters; manage the store’s front end and make recommendations about overall Pharmacy and Retail Store operations.
Support the Store Manager in store operations and company deliverables, work an alternate schedule with minimal overlap, and assume responsibility for store activities when the Store Manager is absent.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead store team members, including recruitment, hiring, performance management, training, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve overall customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Supervise store operations and staffing, including assigning and delegating work, managing shift changes, approving time records and time off, and resolving scheduling conflicts.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans; train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other relevant tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, including discipline and termination when appropriate.
Set team member responsibilities, performance plans, goals, and expectations; observe performance, provide feedback, and recognize contributions.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete Store Manager learning and development and other assigned courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.