Emerging Products Project Manager

Fidelity • Covington, KY

12h

About The Position

The Implementation Project Manager for Emerging Products at Fidelity serves as the primary interface between clients and internal groups for implementations and new service additions. The role is accountable for leading multiple client implementations, including Student Loan Employer Contributions (SDEC), Health Savings Accounts (HSA), Workplace Giving (WG), Single Sign-On (SSO), and Goal Booster.

The Emerging Products Implementation team implements new benefit opportunities for Fidelity clients, including offerings related to healthcare savings and student debt. The team develops scalable implementation models to onboard clients quickly while maintaining customer service, and collaborates with cross-functional partners to develop services, refine processes and procedures, and drive innovation. Key stakeholders include Product Development, Personal Investing, Operations, Health & Welfare, Legal, Risk, Compliance, and new and existing clients.

Requirements

• Knowledge of HR business functions, applications, and technical environments.
• Client-facing experience with end users, internal teams, external clients, and third-party vendors as a central point of contact for project results.
• Experience creating project plans and monitoring progress against plans.
• Familiarity with WI products and services across all product lines.
• Related work experience and an undergraduate and/or graduate degree; a bachelor's degree is required.
• Strong team-building skills.
• Ability to organize, prioritize, and multitask in a fast-paced environment.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Excellent judgment and project management skills.
• Results-oriented, willing to take action, and attentive to detail.
• Strong facilitation, influencing, and negotiating skills.
• Proven ability to promote and position products effectively with clients.

Responsibilities

• Lead multiple client implementations for emerging products and new service additions.
• Act as the primary interface between clients and internal groups related to implementations.
• Create project plans and monitor progress against plans.
• Communicate deliverables, timelines, best-practice data, and process solutions to clients.
• Lead cross-company teams to achieve common goals.
• Collaborate with cross-functional partners to develop service offerings, refine processes and procedures, and drive innovation.
• Promote and position products effectively with clients.

What This Job Offers

• Job Type: Full-time