Emerging Products Project Manager

Fidelity Investments • Covington, KY

1d

About The Position

The Implementation Project Manager for Emerging Products at Fidelity serves as the primary interface between clients and internal groups for implementations and new service additions. The role is accountable for leading multiple client implementations, including Student Loan Employer Contributions (SDEC), Health Savings Account (HSA), Workplace Giving (WG), Single Sign-on (SSO), and Goal Booster.

The Emerging Products Implementation team implements new benefit opportunities for Fidelity clients. It works with cross-functional partners to develop service offerings, refine processes and procedures, and drive innovation while building a scalable implementation model that can onboard clients quickly without sacrificing customer service. Key stakeholders include Product Development, Personal Investing, Operations, Health & Welfare, Legal, Risk, Compliance, and new and existing clients.

Requirements

• Knowledge of HR business functions, applications, and technical environments.
• Client-facing experience with end users, internal teams, external clients, and third-party vendors as a central point of contact for project-related results.
• Experience creating project plans and monitoring progress against plans.
• Familiarity with WI products and services across all product lines.
• Related work experience and a bachelor's degree; a bachelor's degree is required.
• Strong team-building skills.
• Ability to organize, prioritize, and multitask in a fast-paced environment.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Excellent judgment and project management skills.
• Results-oriented, willing to take action, and attentive to detail.
• Strong facilitation, influencing, and negotiation skills.
• Proven ability to promote and position products effectively with clients.

Responsibilities

• Serve as the primary interface between clients and internal groups for implementations and new service additions.
• Lead multiple client implementations for emerging products and services, including SDEC, HSA, Workplace Giving, SSO, and Goal Booster.
• Create project plans and monitor progress against them.
• Communicate deliverables, timelines, best-practice data, and process solutions to clients.
• Lead cross-company teams in achieving common goals.
• Collaborate with cross-functional partners to develop service offerings, refine processes and procedures, and drive innovation.

What This Job Offers

• Job Type: Full-time