Senior Technical Program Manager, Emerging Products

Spring Health•New York, NY

17h•Hybrid

About The Position

Spring Health is seeking a Senior Technical Program Manager to lead complex programs across its Global, Payer, and Partnerships growth areas. Reporting to the Director of Product and working closely with the Product Lead, this role turns strategic priorities, customer feedback, and partner needs into coordinated, deliverable plans. The program manager will help teams address urgent issues, prevent recurring problems, and create an operating model that scales with the business. This is a hybrid role based in New York City or San Francisco, California, with an expectation to work in the office 2–3 days per week. Candidates must be based in the NYC or San Francisco metro area or be able to relocate independently within 90 days of their start date. Occasional travel for team off-sites is required. Spring Health is a global mental health company whose AI-native platform provides personalized support through self-guided tools, coaching, therapy, medication management, and specialty care. Team members are expected to use AI tools thoughtfully, apply human judgment to AI outputs, and continue building AI fluency in support of their role and the company’s mission.

Requirements

At least 5 years of experience managing complex programs in a technology-driven organization, working closely with engineers and product designers.
Experience partnering with customers and customer-facing teams on B2B or B2B2C products focused on user satisfaction and engagement.
Ability to influence without formal authority, resolve competing priorities, and build trust across teams.
Confidence presenting to and working with senior executives, internally and with customers.
Analytical, metrics-driven approach grounded in empathy for users.
Comfort navigating ambiguity and change while balancing immediate needs with longer-term goals.
Willingness to work through details while also setting direction.
Excellent written and verbal communication, strong stakeholder relationships, and careful attention to detail.
Must be based in the NYC or San Francisco metro area, or able to relocate independently within 90 days of the start date.
Able to work in the office 2–3 days per week and travel occasionally for team off-sites.

Nice To Haves

Experience working in healthcare.
Experience working on both web and mobile applications.

Responsibilities

Lead programs from planning through launch, defining milestones, owners, dependencies, risks, and decisions.
Coordinate Product, Engineering, Data, Operations, Support, Partnerships, and other customer-facing teams to deliver on commitments.
Lead responses to urgent issues by establishing scope, assigning owners, agreeing on next steps and timelines, and keeping stakeholders informed.
Serve as a trusted R&D point of contact for key customers and work with customer-facing teams to understand and address their needs.
Work with Product and Engineering to identify recurring experience issues, deliver immediate fixes, and prioritize lasting improvements.
Build practical, repeatable processes for issue triage, work prioritization, escalation management, risk tracking, and progress updates.
Prepare teams for launches and changes by confirming responsibilities, dependencies, risks, testing, and operational readiness.
Develop an operating model to support a growing portfolio of global, payer, and partner relationships.
Help ensure core member experiences across web, mobile, and other touchpoints are audited and proactively monitored against member and customer needs.
Define and improve program measures, including on-time delivery, cycle time, scope stability, defect escape rate, and launch readiness.
Ensure payer programs receive thorough QA and regression testing, and develop a plan to scale these practices as the portfolio grows.

Benefits

Health, dental, and vision benefits beginning on the first day.
Access to One Medical accounts for employees and dependents.
HSA and FSA plans; Spring contributes up to $1,000 to HSAs depending on plan type.
Employer-sponsored 401(k) match of up to 2%.
Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
Paid time off, including vacation, sick leave, and company holidays.
Parental leave after six months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a psychology-based weight management program.
Fertility care support through Carrot and up to $4,000 reimbursement for related fertility expenses.
Access to Wellhub for fitness, mindfulness, nutrition, and sleep services.
Access to BrightHorizons sponsored child care, backup care, and elder care.
Up to $1,000 per year in professional development reimbursement.
Up to $200 per year in donation matching.