The Pathway of Hope – Emergency Social Services Case Manager

The Salvation Army USA Central Territory•Olivette, MO

3d•Onsite

About The Position

The Salvation Army Family Haven Shelter in St. Louis, Missouri, is seeking an Emergency Social Services Case Manager. This role involves providing intake, assessment, and services to individuals seeking ESS assistance, and managing Pathway of Hope (POH) services. Responsibilities include assisting clients with food, utility bills, rent or mortgage payments, transportation, clothing and furniture vouchers, prescriptions, and other basic needs. The Case Manager will also conduct POH client pre-screening and manage POH client goals. Additionally, the role requires networking with community agencies, programs, and referral resources to benefit the Corps. This is a full-time exempt position, 40 hours per week, with a starting salary of $41,000 annually.

Requirements

Bachelor’s degree in human services field with one (1) year related work experience with some supervisory experience.
Combination of education and experience will be considered.
Outgoing personality with good communication skills.
Ability to work with diverse cultures.
Strong leadership style.
Good organizational skills required.
Commitment to carry out The Salvation Army’s mission is essential.
Reliable transportation.
Valid Driver’s License.
Pass TSA MVR check.
Good communication skills as well as the ability to work with diverse and challenging personalities are essential.
Working knowledge of computers.

Nice To Haves

Knowledge of The Salvation Army and Government, State and community resources is helpful.

Responsibilities

Conduct pre-screening and intake of clients using specified assessment tools.
Conduct goal setting steps with clients formulating change-oriented action plan.
Conduct follow-up case management meetings with clients.
Monitor and track the changes' goal attainment on the action plan.
Input all client information into SIMS in a timely manner.
Provide on-site and occasional outreach assistance to clients seeking emergency assistance.
Provide persons seeking assistance with intake and assessment activities to determine client eligibility and to match clients with resources.
Distribute food, vouchers, and/or checks as available to clients for purchases and payments and refer persons to other agencies if assistance is unavailable.
Identify resources available in-service areas and maintain a current community resource guide to provide information and referral services and inform persons of the resources available to them.
Network with community agencies and organizations to maximize services to persons and occasionally liaison between clients, The Salvation Army and other agencies.