Emergency Shelter Coordinator - Swing Shift
About The Position
The Emergency Shelter Coordinator works with Case Management staff to address clients’ needs and serves as a contact for partner-agency case managers and clients when case managers are unavailable. The role primarily coordinates cases rather than providing direct services, but may include outreach, prevention and harm reduction, crisis intervention, health education, referrals for substance abuse and mental health services, and benefits counseling. The coordinator builds relationships with governmental, faith-based, nonprofit service providers, and local businesses to support a collaborative, coordinated, client-centered system of care for Southern Nevada’s homeless population. The role also coordinates shelter intake and enrollment, maintains client records and program data, links clients to services, and helps maintain a safe and clean shelter environment. This position works in an office and public, service-delivery environment and may involve exposure to strong odors. The listed pay is $17.00 per hour. Employees must successfully complete a drug test and background check before employment.
Requirements
- High school diploma or GED.
- One year of customer service or social service experience is desirable, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
- Proficiency with MS Office Suite and the Windows platform.
- Excellent customer service, written communication, and verbal communication skills; computer literacy.
- Ability to understand directives and carry them through to completion, work with minimal supervision, and manage time effectively.
- Strong attention to detail, organizational skills, focus, and task orientation; a nonjudgmental approach and clear personal boundaries.
- Ability to work with culturally diverse groups and interact sensitively with homeless individuals with diverse backgrounds and disabilities, including physical, mental health, and substance-use needs.
- Ability to understand CCSN operations and procedures and maintain confidentiality regarding clients and employees.
- Ability to work evening, night, weekend, and holiday shifts.
- Ability to communicate clearly, remain alert and effective throughout the shift, stand continuously, walk frequently throughout the shelter or campus, regularly lift 20 pounds, use office equipment, and communicate by radio.
- Ability to pass criminal, drug-screening, and employment background checks.
Nice To Haves
- Prior experience working with the homeless population.
- Bilingual ability.
- CPR and First Aid certification.
Responsibilities
- Promote understanding of the scope, purpose, and eligibility requirements of services provided by coordinated case managers.
- Coordinate Emergency Shelter intake, enrollment, and data collection at the intake/reception center.
- Enter information into client files and the program database daily.
- Help clients manage their use of services and expedite service delivery through referrals and linkage activities.
- Coordinate supportive activities with case management, including employment assistance, job-readiness training, and financial education.
- Establish and maintain resources; review programs and eligibility requirements; conduct outreach to current and potential partner agencies; and support monitoring, data collection, and program evaluation.
- Maintain a safe and clean environment for homeless men and staff.
- Watch for situations that could create safety hazards or property damage and notify the supervisor on duty.
- Perform other related duties as required.
Benefits
- Competitive insurance coverage.
- Generous paid time off.
- Retirement plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
