Manager of Emergency Shelter Operations (Swing Shift)

Catholic Charities of Southern Nevada•Las Vegas, NV

7d•Hybrid

About The Position

When you join Catholic Charities of Southern Nevada, you’re becoming part of a mission that has uplifted our community since 1941. Every day, your work directly supports the most vulnerable individuals in Southern Nevada — offering dignity, hope, and critical services to people of all backgrounds, regardless of race, religion, or creed. As one of the region’s leading nonprofit service providers, we operate 14 impactful programs that reach more than 4,000 people each day. Our team serves across four essential areas — Family Services, Food Services, Immigration and Refugee Services, and Homeless and Housing Services — including the largest Meals on Wheels and Emergency Shelter programs in Southern Nevada. When you work here, you’re not just doing a job; you’re helping transform lives.

Requirements

Associates Degree in Social/Human Services or equal experience in a similar field.
Minimum of 1-2 years of experience in shelter operations or related field.
Two years of management experience.
Ability to operate and use office equipment, especially computer, keyboard and mouse.
Ability to continuously sit and/or stand.
Ability to walk continuously if needed and climb stairs as needed.
May occasionally lift up to 25 pounds.
Must successfully complete a drug test and background check prior to employment.

Nice To Haves

Understanding the causes of homelessness.
Knowledge of shelter regulations, best practices, and different shelter models.
Familiarity with available social services, resources, and referral process for guests.
Knowledge of local housing options and resources to help residents achieve permanent sustainable housing.
Understanding of employment laws, staff supervision, and conflict resolution.

Responsibilities

Manage the shift operations daily, including scheduling, crisis management, customer service, bed assignment, clothing, toiletries, and referrals.
Oversee all aspects of the shift in the absence of the Shift Supervisor.
Ensure a service model of housing first, trauma informed, and client centered.
Ensure that services are provided with dignity and respect for all individuals.
Ensure informational resources are available at critical times to assist in obtaining permanent housing.
Support staff and work closely with the Assistant Director of Emergency Shelter Operations to continuously assess, create, and implement programs, initiatives, and Standard Operating Procedures to expand shelter services.
Work directly with Supervisors and Shelter Staff to monitor efficiencies of daily operations, programming, policies and procedures.
Demonstrate ability to lead in a human services setting with a strong concentration in working with individuals with multiple challenges.
Oversee day-to-day operations of shelter and participants in the absence of the Supervisor or as assigned.
Monitor participants and programmatic area for safety concerns.
Along with the case management team, take responsibility for proper shelter enrollment of program participants.
Communication and education around all program specific procedures and policies.
Assist guests in understanding how services are provided.
Keep accurate records, documentation, and all necessary statistics.
Develop and maintain close working relationships with other staff, departments, and programs to ensure a cohesive delivery of services.
Assist in developing procedures that ensure a safe environment for guests and staff.
Document incidents and make appropriate changes in unsafe situations.
Keep accurate records regarding payroll, staff evaluations, staff training and discipline, and guest issues.
Perform all other duties as assigned.