Manager of Emergency Shelter Operations (Swing Shift)

Catholic Charities of Southern Nevada•Las Vegas, NV

About The Position

The Manager of Emergency Shelter Operations manages daily shift operations, including scheduling, crisis management, customer service, bed assignments, clothing and toiletries, and referrals. The manager participates in the swing/grave shift rotation and oversees all aspects of the shift when the Shift Supervisor is absent. The role ensures services follow a housing-first, trauma-informed, and client-centered model and are provided with dignity and respect. It also ensures informational resources are available to help guests pursue permanent housing. The manager supports shelter staff and the agency’s mission and strategic plan, working closely with the Assistant Director of Emergency Shelter Operations to assess, create, and implement programs, initiatives, and standard operating procedures that expand shelter services. The position primarily works in an office environment, but also operates throughout the agency and off site.

Requirements

Associate degree in Social/Human Services or equivalent experience in a similar field.
At least 1–2 years of experience in shelter operations or a related field.
Two years of management experience (required).
Flexible schedule to work beyond regularly scheduled time or shift.
Understanding of the causes of homelessness.
Knowledge of shelter regulations, best practices, and different shelter models.
Familiarity with social services, resources, and referral processes available to guests.
Knowledge of local housing options and resources that help residents achieve permanent, sustainable housing.
Understanding of employment laws, staff supervision, and conflict resolution.
Ability to operate office equipment, especially a computer, keyboard, and mouse.
Ability to sit and/or stand continuously, walk continuously if needed, and climb stairs as needed; may occasionally lift up to 25 pounds.
Must successfully complete a drug test and background check before employment.

Responsibilities

Work with supervisors and shelter staff to monitor daily operational and program efficiencies, policies, and procedures.
Lead in a human services setting, particularly in work with individuals facing multiple challenges.
Oversee shelter and participant operations in the absence of the supervisor or as assigned.
Monitor participants and program areas for safety concerns.
Work with the case management team to ensure proper enrollment of program participants.
Communicate and educate guests about program-specific policies and procedures and how services are provided.
Maintain accurate records, documentation, statistics, payroll records, staff evaluations, training and discipline records, and guest-issue records.
Develop and maintain working relationships with staff, departments, and programs to support cohesive service delivery.
Help develop procedures that maintain a safe environment for guests and staff.
Document incidents and make appropriate changes in unsafe situations.
Perform other duties as assigned.