Emergency Shelter Coordinator - Swing Shift

Catholic Charities of Southern Nevada•Las Vegas, NV

About The Position

The Emergency Shelter Coordinator works in coordination with Case Management staff to address clients’ broad needs and serves as a contact for partner agency case managers and for clients when case managers are unavailable. The role primarily coordinates cases rather than providing direct services, though duties may include outreach, prevention and harm reduction, crisis intervention, health education, substance abuse and mental health referrals, and benefits counseling. The Coordinator builds relationships with governmental, faith-based, nonprofit service providers, and local businesses to help develop a collaborative, coordinated, client-centered system of care and extend the resources available to Southern Nevada’s homeless population. The role coordinates shelter intake, enrollment, data collection, client files, database entries, service linkages, and supportive activities with case management.

Requirements

High school diploma or GED.
One year of customer service or social service experience is desirable, or an equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Proficiency with MS Office Suite and the Windows platform.
Ability to pass criminal, drug-screening, and employment background checks.
Excellent customer service skills and effective written and verbal communication skills.
Computer literacy and ability to understand directives and carry them out to completion.
Detail-oriented, organized, focused, task-oriented, and non-judgmental, with clear personal boundaries.
Ability to work in varied settings with culturally diverse groups and to be culturally sensitive and appropriate.
Ability to meet face-to-face with homeless individuals from diverse backgrounds and with disabilities, including physical, mental health, and substance abuse challenges; develop rapport; provide information; and make referrals sensitively.
Ability to understand CCSN operations and procedures.
Ability to work evening, night, weekend, and holiday shifts.
Excellent time management skills and ability to work with minimal supervision.
Respect for confidentiality involving clients and employees.
Ability to communicate clearly, remain alert and effective throughout the shift, stand continuously, walk frequently throughout the shelter and potentially the campus, regularly lift 20 pounds, operate office equipment, and communicate by radio.

Nice To Haves

Prior experience with the homeless population.
Bilingual ability.
CPR and First Aid certification.

Responsibilities

Promote knowledge of the scope, purpose, roles, and eligibility requirements of services provided by case managers in collaborative or coordinated arrangements.
Coordinate Emergency Shelter intake, enrollment, and data collection at the intake/reception center.
Enter information in client files and the program database daily.
Assist clients by managing use of services and expediting service delivery through linkage activities.
Facilitate and coordinate supportive activities with case management, including employment assistance, job readiness training, and financial education.
Establish and maintain resources.
Review programs and eligibility requirements; conduct outreach to current and potential partner agencies; monitor social action; and support data collection and program evaluation.
Maintain a safe and clean environment for homeless men and staff.
Monitor situations that may create safety hazards or property damage and notify the supervisor on duty.
Perform other related duties as required.