Emergency Services Manager

Bosun•Fairfax, VA

11h

About The Position

A growing property restoration company in Northern Virginia is seeking an experienced Emergency Services Division Manager to lead its water mitigation and emergency services operations. The role is responsible for the division’s overall performance, including team leadership and development, project execution, operational efficiency, customer and insurance-carrier relationships, quality control, and profitability. The ideal candidate has strong water mitigation and restoration experience, proven leadership skills, and the ability to solve complex problems, manage competing priorities, and drive operational and financial results. The position oversees emergency water mitigation projects from launch through profitable completion, manages field operations and active job sites, and serves as a key point of resolution for complex situations involving property owners, insurance professionals, vendors, and field teams. It partners with estimating, reconstruction, and administrative teams; monitors operational performance; and identifies improvements to workflows, productivity, documentation, customer experience, and efficiency. The manager is expected to use restoration technology platforms and embrace AI and automation tools to improve division-wide efficiency and accuracy. The service area includes Loudoun, Fairfax, Fauquier, Stafford, and Prince William Counties in Northern Virginia. The role offers a base salary of $95,000–$120,000, with a performance-driven bonus and total compensation potential of $180,000 or more for high performers.

Requirements

5–7+ years of experience leading and developing teams in a fast-paced restoration or emergency-services environment.
5–7+ years of experience managing a department’s P&L.
Strong background in water mitigation and water damage restoration, with thorough understanding of the process from initial response through project completion.
Experience overseeing field operations and multiple active mitigation projects.
Strong understanding of water extraction, structural drying, moisture monitoring, equipment utilization, documentation, and industry best practices.
Experience with insurance-related property losses and communication with insurance carriers and adjusters.
Proficiency with Xactimate and Symbility estimating software.
Experience with restoration job-management, documentation, scheduling, and project-tracking platforms.
Strong understanding of operational performance, job costs, labor and equipment utilization, and project profitability.
Exceptional leadership, critical-thinking, problem-solving, organization, and conflict-resolution skills.
Ability to remain calm and make sound decisions in high-pressure situations.
Strong written and verbal communication skills, including the ability to communicate professionally and empathetically with customers, team members, and insurance professionals.
High comfort level with technology and ability to quickly learn and use multiple software platforms.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Valid driver's license and ability to travel throughout the Northern Virginia service area.

Nice To Haves

IICRC water mitigation certifications.

Responsibilities

Recruit, train, coach, and develop a high-performing water mitigation and emergency services team, fostering accountability and continuous improvement.
Oversee the launch, execution, and profitable completion of emergency water mitigation projects.
Manage and delegate day-to-day field operations, ensuring projects are appropriately staffed, scheduled, documented, and completed to established standards.
Monitor active job sites for safety compliance, quality control, proper documentation, and consistent execution.
Resolve complex situations involving property owners, insurance carriers, adjusters, vendors, and field team members.
Communicate and negotiate with insurance carriers, local and desk adjusters, and program specialists.
Partner with estimating, reconstruction, and administrative teams to maintain communication and ensure smooth project handoffs.
Monitor operational performance and help drive division profitability and return on investment.
Identify improvements to workflows, field productivity, documentation, customer experience, and operational efficiency.
Use restoration technology platforms to improve scheduling, documentation, communication, and project tracking.
Adopt technology, including AI and automation tools, to improve division efficiency and accuracy.
Provide ongoing coaching and identify real-time training opportunities for field team members.