Emergency Services Clinical Manager

Seacoast Mental Health Center•Exeter, NH

About The Position

The Emergency Services Clinical Manager provides administrative, clinical, and operational leadership to Emergency Services clinicians and other assigned staff. The manager is responsible for supervision, performance management, professional development, and workforce engagement. The role supports high-quality crisis assessment, intervention, stabilization, and referral services for patients and families at Exeter Hospital (Beth Israel Lahey Health), agency locations, and affiliated organizations. It also ensures compliance with federal, state, payer, hospital, and agency standards, with particular attention to patient safety, documentation quality, and clinical risk management. The manager promotes operational excellence through effective staffing, employee engagement, workforce development, performance management, service utilization monitoring, quality improvement initiatives, and data-driven decision making. The position includes maintaining a direct service role to support staffing needs and stay connected to frontline operations, as well as maintaining collaborative relationships with hospital leadership, community agencies, referral sources, and collateral providers.

Requirements

Master’s degree in social work, Counseling, Psychology, or a related behavioral health field.
Independent clinical licensure in New Hampshire (LICSW, LCMHC, LMFT, or equivalent).
Three to five years of progressive behavioral health experience.
Training and experience in crisis intervention, trauma-informed care, Motivational Interviewing, Columbia Suicide Severity Rating Scale, and ASAM Criteria.

Nice To Haves

Leadership, supervisory, crisis services, community mental health, or hospital-based behavioral health experience.

Responsibilities

Provide administrative, clinical, and operational leadership to Emergency Services clinicians and assigned staff.
Supervise staff and support performance management, professional development, and workforce engagement.
Support high-quality crisis assessment, intervention, stabilization, and referral services for patients and families.
Ensure compliance with federal, state, payer, hospital, and agency standards, particularly for patient safety, documentation quality, and clinical risk management.
Ensure staff competency in evidence-based crisis care, including suicide assessment, violence risk assessment, trauma-informed care, Motivational Interviewing, ASAM Criteria, safety planning, and brief intervention strategies.
Review complex, high-risk, and sentinel event cases.
Monitor clinical documentation quality and regulatory compliance.
Support staff recruitment, onboarding, retention, and professional development.
Use performance metrics and operational data to improve efficiency, patient outcomes, and service quality.
Maintain a direct service role to support staffing needs and remain connected to frontline operations.
Maintain collaborative relationships with hospital leadership, community agencies, referral sources, and collateral providers.
Promote effective staffing, employee engagement, workforce development, service utilization monitoring, and quality improvement initiatives.