Emergency Services Manager

Bosun•Fairfax, VA

2d•$95,000 - $120,000

About The Position

A growing property restoration company in Northern Virginia is seeking an experienced Emergency Services Division Manager to lead its water mitigation and emergency services operations. The manager is responsible for the division’s overall performance, including team leadership and development, project execution, operational efficiency, customer and carrier relationships, quality control, and profitability. The ideal candidate has strong water mitigation and restoration experience, understands the technical aspects of emergency services, and can lead a team, solve complex problems, manage competing priorities, and drive operational and financial results. The position supports projects throughout Loudoun, Fairfax, Fauquier, Stafford, and Prince William Counties in Northern Virginia.

Requirements

5–7+ years of experience leading and developing teams in a fast-paced restoration or emergency-services environment.
5–7+ years of experience managing a department’s P&L.
Strong background in water mitigation and water damage restoration, including understanding the process from initial response through project completion.
Experience overseeing field operations and multiple active mitigation projects.
Strong understanding of water extraction, structural drying, moisture monitoring, equipment utilization, documentation, and industry best practices.
Experience with insurance-related property losses and communication with insurance carriers and adjusters.
Proficiency with Xactimate and Symbility estimating software.
Experience with restoration job-management, documentation, scheduling, and project-tracking platforms.
Understanding of operational performance, job costs, labor and equipment utilization, and project profitability.
Strong leadership, critical-thinking, problem-solving, organizational, and conflict-resolution skills.
Ability to remain calm and make sound decisions in high-pressure situations.
Strong written and verbal communication skills, including the ability to communicate professionally and empathetically with customers, team members, and insurance professionals.
Comfort with technology and ability to learn and use multiple software platforms.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Valid driver's license and ability to travel throughout the Northern Virginia service area.

Nice To Haves

IICRC water mitigation certifications.

Responsibilities

Recruit, train, coach, and develop a high-performing water mitigation and emergency services team while fostering accountability and continuous improvement.
Oversee the launch, execution, and profitable completion of emergency water mitigation projects.
Manage and delegate day-to-day field operations, ensuring projects are staffed, scheduled, documented, and completed according to established standards.
Monitor active job sites for safety compliance, quality control, proper documentation, and consistent execution.
Resolve complex situations involving property owners, insurance carriers, adjusters, vendors, and field team members.
Communicate and negotiate with insurance carriers, local and desk adjusters, and program specialists.
Partner with estimating, reconstruction, and administrative teams to support communication and smooth project handoffs.
Monitor operational performance and drive the division’s profitability and return on investment.
Identify opportunities to improve workflows, field productivity, documentation, customer experience, and operational efficiency.
Use restoration technology platforms to streamline scheduling, documentation, communication, and project tracking.
Adopt new technology, including AI and automation tools, to improve division efficiency and accuracy.
Coach field team members and identify real-time training opportunities.