Emergency Services Dispatch Supervisor

Sheriff's Office•Oakland, CA

About The Position

Emergency Services Dispatch Supervisors work as shift supervisors in the Emergency Services Dispatch Center, where they supervise dispatcher personnel. Under direction, they assume full operational responsibility for the Center on an assigned shift; investigate and resolve service- or personnel-related complaints; serve as a dispatcher as necessary; and perform related work as required. The position works various shifts, holidays, and weekends. The Alameda County Sheriff's Office is a full-service law enforcement agency with more than 1,600 authorized positions. Its services include court security, coroner and crime laboratory operations, civil process, jail operations, emergency services, patrol and investigations, training, and other law enforcement functions. Applicants must submit a completed application and supplemental questionnaire online by the filing deadline. Candidates are subject to an examination process, a thorough background investigation, and a psychological exam. Applicants will receive examination notices by email. Alameda County employees are designated Disaster Service Workers and may be required to report to work during emergencies.

Requirements

Meet one of the following experience requirements: the equivalent of three years of full-time experience as an Emergency Services Dispatcher II in the Alameda County classified service; or the equivalent of four years of full-time journey-level dispatching experience with a public safety agency, including one year of supervisory or lead experience.
Have normal hearing in each ear.
Be able to type 40 net words per minute.
Pass a thorough background investigation, including a psychological exam.
Demonstrate knowledge of dispatch-center methods, operations, and functions; public safety radio communication techniques; complex radio, digital telephone, and computer-aided dispatch equipment; the highways, main streets, major buildings, and geography of Alameda County; and Federal Communications Commission regulations regarding radio-telephone operations.
Demonstrate sound decision-making, problem recognition, prioritization, impartiality, and staff assessment skills.
Communicate clearly in writing and speech; read and comprehend written materials; research and obtain information; interview, persuade, summarize, and justify effectively; and condense and organize information.
Set performance standards to control and optimize staff productivity, listen attentively, and think and respond clearly under pressure while remaining calm in stressful situations.

Responsibilities

Assume full operational responsibility for the Emergency Services Dispatch Center on an assigned shift.
Supervise dispatcher personnel.
Investigate and resolve service- or personnel-related complaints.
Serve as a dispatcher as necessary.
Perform related work as required.
Report to work as ordered during emergencies as a designated Disaster Service Worker.

Benefits

Medical HMO and PPO plans
Dental HMO and PPO plans
Vision coverage or reimbursement
Basic and supplemental life insurance
Accidental death and dismemberment insurance
Flexible Spending Accounts, including Health FSA, Dependent Care, and Adoption Assistance
Short-term and long-term disability insurance
Voluntary accident, critical illness, long-term care, hospital indemnity, and legal services benefits
Employee Assistance Program
Defined benefit retirement plan
Deferred Compensation Plan (457 or Roth)
12 paid holidays and floating holidays
Vacation and sick leave accrual
Vacation purchase program
Management Paid Leave
Catastrophic Sick Leave
Pet insurance
Commuter Benefits Program
Guaranteed Ride Home
Employee Wellness Program, including fitness programs and gym membership discounts
Employee Discount Program
Child Care Resources
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