Emergency Services Director

Bosun•Fairfax, VA

About The Position

A growing property restoration company in Northern Virginia is seeking an experienced leader to oversee its water mitigation and emergency services division. The role is responsible for the division’s overall performance, including team leadership and development, project execution, operational efficiency, customer and insurance-carrier relationships, quality control, and profitability. The position combines technical water mitigation knowledge with the ability to lead a team, solve complex problems, manage competing priorities, and deliver strong operational and financial results. The director oversees emergency water mitigation projects from launch through profitable completion, manages field operations and active job sites, and serves as the primary point of resolution for complex situations involving property owners, insurance professionals, vendors, and field team members. The role partners with estimating, reconstruction, and administrative teams, improves workflows and customer experience, and uses restoration technology, including AI and automation tools, to improve efficiency and accuracy. The position supports projects throughout Loudoun, Fairfax, Fauquier, Stafford, and Prince William Counties in Northern Virginia. Compensation is a base salary of $95,000–$120,000 plus a performance-based bonus tied to team ROI; total compensation may exceed $180,000 for high performers.

Requirements

5–7+ years of experience leading and developing teams in a fast-paced restoration or emergency-services environment.
5–7+ years of experience managing a department’s P&L.
Strong background in water mitigation and water damage restoration, with thorough understanding of the process from initial response through project completion.
Experience overseeing field operations and multiple active mitigation projects.
Strong understanding of water extraction, structural drying, moisture monitoring, equipment utilization, documentation, and industry best practices.
Experience with insurance-related property losses and communicating with insurance carriers and adjusters.
Proficiency with Xactimate and Symbility estimating software.
Experience with restoration job-management, documentation, scheduling, and project-tracking platforms.
Strong understanding of operational performance, job costs, labor and equipment utilization, and project profitability.
Exceptional leadership, critical-thinking, problem-solving, organizational, and conflict-resolution skills.
Ability to remain calm and make sound decisions in high-pressure situations.
Strong written and verbal communication skills, including the ability to communicate professionally and empathetically with customers, team members, and insurance professionals.
High level of comfort with technology and ability to quickly learn and use multiple software platforms.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Valid driver's license and ability to travel throughout the Northern Virginia service area.

Nice To Haves

IICRC water mitigation certifications.

Responsibilities

Recruit, train, coach, and develop a high-performing water mitigation and emergency services team, fostering accountability and continuous improvement.
Oversee the launch, execution, and profitable completion of emergency water mitigation projects.
Manage and delegate day-to-day field operations, ensuring projects are appropriately staffed, scheduled, documented, and completed to established standards.
Monitor active job sites for safety compliance, quality control, proper documentation, and consistent execution.
Resolve complex situations involving property owners, insurance carriers, adjusters, vendors, and field team members.
Communicate and negotiate with insurance carriers, local and desk adjusters, and program specialists.
Partner with estimating, reconstruction, and administrative teams to maintain communication and ensure smooth project handoffs.
Monitor operational performance and help drive divisional profitability and return on investment.
Identify opportunities to improve workflows, field productivity, documentation, customer experience, and operational efficiency.
Use restoration technology platforms to streamline scheduling, documentation, communication, and project tracking.
Adopt new technology, including AI and automation tools, to improve efficiency and accuracy.
Provide ongoing coaching and identify real-time training opportunities for field team members.