Emergency Room Enhancement Supervisor (ERE)

Compass Health Network•Rolla, MO

About The Position

The Emergency Room Enhancement (ERE) Supervisor leads and supports Community Support Specialists who help individuals transition from hospital-based emergency care to ongoing community support. The role provides staff supervision and clinical direction and coordinates with hospitals and internal and external providers to promote timely follow-up, continuity of care, and positive outcomes. The supervisor guides team performance, supports employee development, and strengthens partnerships that expand access to behavioral health services. The position balances clinical guidance, team leadership, and operational responsibilities. It includes supporting outreach after hospital discharge, conducting assessments, coordinating services across organizational programs, monitoring team outcomes, and contributing to hiring and continuous improvement.

Requirements

High school diploma or GED required.
Must meet applicable education and experience requirements for the position based on overall Community Support Specialist (CSS) qualifications, including at least one of the following: qualified addiction professional; bachelor’s degree in a human services field; any four-year degree or combination of higher education and qualifying experience; Associate of Applied Science in Behavioral Health Support degree designated by the Department of Mental Health; or four years of qualifying experience.
Qualifying experience must include delivery of services to individuals with mental illness, substance use disorders, or developmental disabilities.
All higher education degrees must be from a college or university included in the U.S. Department of Education’s database of accredited schools.
A valid, unrestricted driver’s license and agency-established minimum automobile coverage are required.
For positions requiring a master’s degree, a master’s degree in a human services field is required. If the master’s degree is not in a human services field, a qualifying bachelor’s degree or qualifying work experience under applicable CSS requirements must be met.
Must possess and maintain a current, active clinical license in Missouri in good standing when required for the position: LPC, LCSW, or LMFT, as applicable.
Supportive, strengths-based approach to staff supervision, coaching, and professional development.
Ability to build collaborative relationships with hospital partners, healthcare professionals, and community providers.
Value coordinated, person-centered care and understand the importance of timely follow-up after an emergency department visit.
Comfort balancing clinical guidance, team leadership, operational responsibilities, and continuous improvement.
Clear communication, thoughtful problem-solving, and ability to help teams stay focused on shared goals.

Nice To Haves

Associate’s, bachelor’s, or master’s degree in a human service-related field is preferred.
Passion for expanding access to behavioral health services and helping individuals connect with resources and move toward wellness.

Responsibilities

Supervise, coach, and develop ERE team members through individual supervision, consultation, and ongoing skill-building.
Provide clinical direction, review referrals, and support consistent service delivery and documentation.
Coordinate with hospitals and internal and external providers to strengthen partnerships and continuity of care.
Support timely outreach following hospital discharge, including outreach within 24 hours.
Conduct assessments and help coordinate services across organizational programs to support individuals’ ongoing needs.
Oversee day-to-day team operations, staff performance, employee development, scheduling, and timekeeping.
Monitor team productivity and outcomes, address performance gaps, and support progress toward organizational goals.
Participate in hiring, onboarding, team meetings, and continuous improvement efforts.
Respond to medical or behavioral emergencies within the scope of current certifications and organizational protocols.
Perform other duties consistent with the scope and level of the position.