Emergency Response Coordinator -BD / Sales & Marketing
About The Position
Implement4 is recruiting an Emergency Response Coordinator for an established restoration company in Houston, Texas. The company generates approximately $6 million in annual revenue through complementary restoration services and is investing in the launch and growth of its emergency response division. The program will be led by an industry professional with more than 35 years of executive leadership experience in restoration, including developing and implementing emergency response operations for multiple organizations. The coordinator will be one of the first points of contact following residential fire losses, helping homeowners begin recovery and coordinating emergency mitigation services. The primary focus is developing relationships that generate residential fire restoration opportunities. As the program grows, the role will also support business development in the multifamily market. The position involves field work, communicating with homeowners during difficult situations, and representing the company with professionalism and empathy. Compensation is a base salary of $80,000–$100,000, plus performance incentive opportunities. The role includes a company vehicle or vehicle allowance. The benefits package is currently being finalized.
Requirements
- Previous experience in restoration, emergency services, insurance restoration, or business development.
- Strong communication and interpersonal skills.
- Comfort working in the field and responding to emergency situations.
- Professional, compassionate, and customer-focused demeanor.
- Ability to build long-term relationships with homeowners and referral partners.
- Self-motivated with excellent organizational skills.
- Valid driver's license with an acceptable driving record.
Nice To Haves
- Experience responding to residential fire losses.
- Existing relationships within the restoration or insurance community.
- Knowledge of emergency mitigation processes and insurance restoration.
- Experience working with residential property owners and multifamily communities.
Responsibilities
- Respond to residential fire losses and assist homeowners through the initial stages of restoration.
- Coordinate emergency mitigation services with internal operations teams.
- Maintain clear communication with customers from first contact through project handoff.
- Provide a professional, compassionate, and timely customer experience.
- Build relationships with fire departments, insurance professionals, property managers, and referral partners.
- Represent the company professionally in the community and identify opportunities to expand referral networks throughout the Houston market.
- Generate residential fire restoration opportunities through consistent field engagement.
- Support the continued growth of the emergency response program and help develop multifamily relationships as the division expands.
- Work with leadership to establish processes, communication standards, and operational procedures.
- Maintain accurate documentation of response activities and customer interactions.
- Support continuous improvement initiatives as the program grows.
Benefits
- Performance incentive opportunities
- Company vehicle or vehicle allowance
- Benefits package currently being finalized
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
