Account Manager - Emergency Response Coordinator

Allied Universal•West Point, GA

1d•Onsite

About The Position

Allied Universal is hiring an Account Manager - Emergency Response Coordinator in West Point, Georgia. The Account Manager leads daily security operations and is responsible for the safety and well-being of the people and places under their protection. The role guides, develops, and motivates security officers and supervisors to deliver high-quality service. The position manages staffing and scheduling, team performance and employee relations, client relationships, incident response, compliance, training, site safety and operational standards, and inventory. It also requires coordinating emergency response and managing operational costs, including overtime, turnover, and supplies. The annual salary is $64,729.60.

Requirements

Must possess at least one of the following: former Fire Station Chief, Fire Station Assistant Chief, Fire Station Captain, Fire Station Shift Lieutenant, Fire Station Shift Sergeant, or Federal Agency Officer; an associate degree or higher from an accredited college or university concentrated in fire safety or fire science engineering; 10 to 15 years of supervisory experience unless otherwise recommended by KIA; experience in emergency management, emergency response, and/or Incident Command; current Georgia Firefighter Level II certification; or current Georgia EMT-B, EMT-I, EMT-A, or Paramedic certification.
Strong problem-solving and analytical abilities.
Knowledge of investigative techniques, problem resolution, and conflict management.
Excellent verbal and written communication skills.
Proficient computer skills.
Ability to meet the physical requirements of the position.
U.S. citizen or legal equivalent.
At least 21 years old.
High school diploma or equivalent.
At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience leading, developing, and retaining a dynamic team while building positive client relationships.
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
Proficiency with web-based applications and computer systems, including Microsoft Office.
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
Financial acumen and the ability to manage staffing levels, minimize non-billed overtime, manage turnover costs, and control inventory costs.
Planning and organizing skills.
A valid driver’s license is required if driving a company vehicle or personal vehicle while conducting business.
Licensing requirements may apply under state and/or local laws and regulations and may be required before employment.

Nice To Haves

College degree in Business Administration or a law enforcement-related field.
Law enforcement, military, contract or proprietary security services, or facility management experience.
American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
Previous payroll, billing, or scheduling experience.
Aptitude with security systems, including CCTV, access control, and badge administration.
Graduation from a certified public safety academy, such as a law enforcement, firefighter/paramedic, or corrections officer academy.

Responsibilities

Manage scheduling using AI-powered technology to meet client contract hours while minimizing unbilled overtime.
Hire, coach, and manage security officers and supervisors, including overseeing payroll, performance, and employee relations.
Serve as the primary point of contact for clients and ensure high-quality service that protects people and property.
Respond professionally to escalated issues and coordinate with clients and internal teams during security incidents and emergencies.
Oversee training, safety, and site operational standards.
Manage inventory, including uniforms, equipment, and other essential supplies.
Manage staffing levels and costs, including non-billed overtime and turnover costs.

Benefits

Medical, dental, and vision coverage.
Basic employee life insurance and AD&D.
Retirement plan and 401(k).
Disability insurance.
Paid employee training and development.
Employee assistance programs.
Eight paid holidays annually.
Five sick days and four personal days.
Vacation time accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
Flexible PTO.
Career advancement opportunities.
Supportive team and company culture.