Emergency Response Specialist

Jackson National Life Insurance•Lansing, MI

About The Position

The Emergency Response Specialist helps develop and implement physical security, guard force, emergency response, and incident management processes and procedures. The role focuses on maintaining a safe and secure environment for associates, customers, vendors, and visitors, primarily by controlling facility access and responding to life-safety and security incidents on company property. The position also supports company events and provides protection and logistical support for senior leaders during business-related travel and engagements as assigned. The specialist conducts facility patrols, monitors entry and exit points, responds to emergencies, enforces security procedures, observes and reports incidents, and prepares written logs and reports. The role requires confidentiality, sound judgment under pressure, the ability to work flexible shifts and respond around the clock, and willingness to travel for planned and unplanned events. The specialist must maintain relevant protective-services and medical training and meet applicable firearms, licensing, screening, and medical requirements.

Requirements

High school diploma or equivalent.
10 or more years of recent experience in a similar law enforcement role; Military Police experience may qualify.
Possess or be able to obtain and maintain a valid Law Enforcement Officers Safety Act (LEOSA), 18 U.S.C. §926C, card and a Concealed Pistol License.
Safely carry a Jackson-approved firearm and demonstrate proficiency in its use.
Comply with applicable local and state licensing regulations.
Successfully complete Jackson-sponsored training.
Hold a valid state-issued driver's license and pass an annual motor vehicle background check.
Pass pre-employment and subsequent random drug screenings in accordance with company policy.
Complete and pass a pre-hire psychological examination.
Pass and maintain medical training requirements identified by Jackson; currently, American Heart Association Basic Life Support certification.
Hold a valid firearms license; LEOSA/CCW required.
Be available to respond 24 hours per day and work flexible shifts as needed.
Be able to perform the functions of the position, including climbing multiple flights of stairs during an emergency and standing or walking for extended periods.
Maintain proficiency in relevant protective services training.
Demonstrate knowledge of law enforcement response plans, physical security policies and practices, guard force operations, emergency and incident planning and response, loss and incident reporting, and risk and threat assessment or analysis.
Work independently with minimal supervision and as part of a team, including under challenging circumstances.
Prepare and deliver clear, concise, audience-appropriate written and oral reports for audiences up to the highest level in the corporation.
Communicate technical issues effectively verbally and in writing.
Demonstrate integrity, strong analytical and problem-solving skills, effective interpersonal skills, situational awareness, sound decision-making under pressure, attention to detail, follow-up, multitasking, leadership presence, team orientation, and flexibility.
Travel as needed.

Responsibilities

Participate in developing emergency response and incident management plans and procedures, guard force operations, and physical security programs.
Control access to an assigned facility and respond promptly to emergencies and security incidents to help ensure the safety and security of Jackson facilities.
Conduct periodic patrols to identify unsafe conditions, hazards, unlocked doors, security violations, and noncompliance with security protocols.
Monitor entrances and exits to prevent unauthorized entry and facilitate the movement of people and vehicles.
Respond to emergency situations using the appropriate escalation of force in accordance with established protocols.
Observe and report activities and incidents to help secure property and personnel.
Preserve order and enforce security policies and procedures regarding personnel and property.
Report incidents or suspicious activity to management and recommend solutions.
Respond to workplace violence, security breaches, imminent threats, fires, medical emergencies, bomb threats, hazardous materials incidents, inclement weather, and other incidents.
Provide protection for company leaders and designated employees during business-related travel, meetings, public appearances, and other professional engagements as assigned.
Partner with internal teams on planning and logistics for company-sponsored events to address physical security matters and executive participation.
Provide logistical support to company leaders as required.
Maintain confidentiality and privacy in accordance with guidelines, policies, and applicable laws.
Prepare written logs and reports as required.
Travel as necessary for planned and unplanned events to complete job responsibilities.
Perform other duties and projects as assigned.