Account Manager - Emergency Response Coordinator

Allied Universal•West Point, GA

About The Position

Allied Universal is hiring an Account Manager - Emergency Response Coordinator in West Point, Georgia. The Account Manager leads daily security operations and oversees security officers and supervisors to support the safety and well-being of the people and places they protect. The role involves managing staffing, team performance, client relationships, emergency response, compliance, training, site standards, and operational resources. The position pays $64,729.60 annually. Benefits are offered to full-time employees and include medical, dental, and vision coverage; employee life insurance; paid training and development; a 401(k); employee assistance programs; paid holidays; and paid time off. The benefits section also lists basic life, AD&D, retirement and disability insurance, eight paid holidays annually, five sick days, four personal days, and vacation accrued at 3.08 hours biweekly. Unused vacation is paid out only where required by law.

Requirements

Must possess at least one of the following: former Fire Station Chief, Assistant Chief, Captain, Shift Lieutenant, or Shift Sergeant; former Federal Agency Officer; or an associate degree or higher from an accredited college or university concentrated in fire safety or fire science engineering.
Ten to fifteen years of supervisory experience, unless otherwise recommended by KIA.
Experience in emergency management, emergency response, and/or Incident Command.
Current Georgia Firefighter Level II certification.
Current Georgia EMT-B, EMT-I, EMT-A, or Paramedic certification.
Strong problem-solving and analytical abilities.
Knowledge of investigative techniques, problem resolution, and conflict management.
Excellent verbal and written communication skills.
Proficient computer skills.
Ability to meet the physical requirements of the position.
U.S. citizen or legal equivalent.
At least 21 years old.
Professional appearance and leadership presence.
High school diploma or equivalent.
Licensing requirements may apply under state and/or local laws and regulations and may be required before employment.
Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.
At least two years of experience in business operations, security management, or supervising teams in a fast-paced environment.
Experience leading, developing, and retaining a dynamic team while building positive client relationships.
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
Ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
Proficiency with web-based applications and computer systems, including Microsoft Office.
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
Financial acumen and planning and organizing skills to manage staffing, minimize non-billed overtime, manage turnover costs, and control inventory costs.

Nice To Haves

College degree in Business Administration or a law enforcement-related field.
Law enforcement, military, contract or proprietary security services, or facility management experience.
American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
Previous payroll, billing, or scheduling experience.
Aptitude with security systems, including CCTV, access control, and badge administration.
Graduate of a certified public safety academy, such as Law Enforcement, Firefighter/Paramedic, or Corrections Officer.

Responsibilities

Manage scheduling using AI-powered technology to meet client contract hours while minimizing unbilled overtime.
Hire, coach, and manage security officers and supervisors; oversee payroll, performance, and employee relations.
Serve as the primary client contact and maintain relationships while ensuring high-quality service that protects people and property.
Respond professionally to escalated security issues and emergencies, coordinating with clients and internal teams.
Oversee training, safety, site operational standards, and inventory of uniforms, equipment, and other essential supplies.
Manage staffing levels, minimize non-billed overtime, and control turnover and inventory costs.

Benefits

Medical, dental, and vision coverage.
Free employee life insurance; benefits section also lists basic life and AD&D insurance.
Paid employee training and development.
401(k) and retirement plan.
Employee assistance programs.
Eight paid holidays annually.
Five sick days and four personal days.
Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.
Disability insurance.
Flexible PTO is mentioned in the compensation and benefits section.